General Manager of Aviation Services

Location:

US-FL-Florida-Virtual

Pay Rate:

Salary - Salary Plan, 95,000.00 USD Annual

Work Shift:

Job Description

We’re looking for a friendly, compassionate leader to join our aviation services team!

Lead a goal-oriented support services department to create a team that is productive, efficient, and rewarding. Your goal is to build a service-minded team where people enjoy coming to work and collaborating to achieve the department’s goals and objectives.

Responsibilities

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect

• Demonstrate continuous ability to maintain and/or improve customer satisfaction

• Lead and manage team member recruiting, training, development, and assignments

• Perform daily inspections and assessments and coach and counsel team members

• Collaborate with department, facility, and company leadership to achieve goals

• Execute, maintain, and monitor quality control systems and budgets

• Deliver excellent service and provide service recovery when service hiccups occur

• Manage invoicing, vendor relationships, planning, supplies, status reporting, and contract administration

• Proactively identify issues and threats and coordinate with leadership to effectively support service and communicate with the customer

• Prepare for and effectively manage irregular operations and emergency situations

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization

• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills

• Customer Service: Service-oriented mentality with a focus on exceeding expectations

• Professionalism: Maintain a positive and professional demeanor

• Decision Making: Ability to quickly make sound decisions and judgments

• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes

• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 5+ years of customer service management experience in an operation that is equivalent in size and scope to the customer

• High school diploma/GED required; bachelor’s degree preferred

• Ability to work a flexible schedule that may include nights, weekends, and holidays

• Computer skills including word processing, spreadsheets, email, and ordering platforms

• Must be willing to relocate for promotion opportunities

Not Required But a Big Plus

• Experience working in an airport/aviation industry

• Proficiency in languages other than English, especially Spanish

What We Offer

• Paid time off (vacation and sick)

• Medical, dental, and vision insurance

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.

• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies. We are quickly expanding our presence in the Southeastern United States, and we are looking for a high-performing industry professional who is looking to take ownership of our Southwestern operations.