General Manager of Digital Transformation
Description
About the role
We are looking for a business-focused transformation leader who can understand how the business operates, identify opportunities to improve and redesign processes, and leverage digital technology, systems, automation and data to deliver measurable business results.
The successful candidate will work across countries, functions and businesses to build a more efficient, integrated, data-driven and scalable organization.
This role reports to the CEO of Hot Palette Holdings and is based in Singapore or Shanghai.
Key responsibilities
1) Lead Group Digital Transformation
Develop and drive Hot Palette's Group-wide digital transformation strategy and roadmap aligned with business priorities
Identify and prioritize transformation opportunities based on business impact, scalability and strategic value
Partner with senior management and business leaders to translate strategic priorities into transformation initiatives
Drive greater integration and standardization across countries and functions where appropriate
2) Enhance Customer Experience Through Digitalization
Partner with Operations and Marketing to improve the customer journey through digital ordering, payment, loyalty and personalized engagement, leveraging customer insights to enhance convenience, satisfaction and retention.
3) Drive Business Process Transformation
Understand end-to-end processes across restaurant operations, franchise management, supply chain, finance, HR and corporate functions
Identify inefficient, manual, fragmented or non-scalable ways of working and lead process simplification and redesign
Determine how digitalization can improve productivity, speed, cost, control, scalability and business performance.
4) Translate Business Needs into Digital Solutions
Translate business challenges into practical digital and system requirements and evaluate opportunities involving automation, AI, data analytics, restaurant technology and enterprise systems
Evaluate opportunities involving automation, AI, data analytics, restaurant technology and enterprise systems.
Lead solution evaluation, vendor selection and implementation.
5) Deliver Business Results & Drive Adoption
Define clear business cases, success measures and expected outcomes for transformation initiatives and track measurable business impact
Lead initiatives through implementation and organizational adoption, ensuring new processes and solutions are embedded into day-to-day operations.
Track measurable business impact, including productivity improvement, reduced manual work, better cost control, faster processes and improved management visibility.
Build digital awareness and transformation capability across the organization.
6) Lead Stakeholders & Transformation Partners
Build alignment and collaboration across business leaders, functions and countries to drive successful transformation
Select and manage technology vendors, consultants and implementation partners.
Ensure external partners understand the underlying business requirements and hold them accountable for quality, delivery and business outcomes.
Key Requirements
Significant experience in digital transformation, business transformation, process improvement or technology-enabled transformation
Proven ability to lead end-to-end transformation initiatives, translating business challenges into redesigned processes, digital solutions, successful implementation and adoption, and measurable business results
Experience working with enterprise systems, automation, analytics, AI or other digital solutions
Strong project/program management and change-management capability
Regional or global transformation experience would be an advantage
Bachelor's degree in business, Engineering, Information Systems, Computer Science or another relevant discipline
We are seeking candidates proficient in English, Chinese & Japan language o effectively communicate with teams in China & Japan.
About us
At Hot Palette we proudly operate and grow the beloved Pepper Lunch brand worldwide. As one of Asia's fastest-growing fast-casual brands with over 580 outlets globally, our sizzling hotplates, bold flavours, and DIY dining concept have won the hearts of millions.