General Manager of Operation
About the Role
The General Manager of Operations is responsible for all production and sandbox operations at Faspay, ensuring that systems remain reliable, all changes are controlled, first-line services to merchants and partner banks are consistently delivered, and data reporting remains accurate and dependable.
This role serves as the final gatekeeper before any changes are introduced into production environments and the fund flow. The position does not involve writing application code, independently testing releases, or issuing credentials.
Key Responsibilities
Lead both the Production Operations and Data Analyst units, including setting objectives, developing team capabilities, and establishing succession plans for Section Heads.
Fill existing vacancies for the Production Operations Section Head, Production Operations Engineer, and Sandbox Operations Engineer.
Lead the phased transition from TechOps to Production Operations through documented handover runbooks.
Serve as the escalation point for change board disputes and approve production access for unit heads.
Manage the operational budget and report operational performance, risks, and compliance status to the CEO on a monthly basis.
Lead weekly technology forums with the GM of Technology to align releases, risks, and priorities.
Ensure operational knowledge is properly documented so that no critical operation depends on a person.
Serve as the final approval authority for all production and sandbox changes through the change board.
Ensure that only the Production Operations team implements changes in production and sandbox environments after they have passed QA and received change board approval.
Eliminate direct, ad hoc manual changes to production systems and databases, ensuring that every change is traceable to its corresponding approved ticket.
Job Qualifications
Bachelor's degree (S1) in Information Technology or a related field.
At least 7 years of professional experience, including a minimum of 5 years leading operations or infrastructure for transaction-processing systems.
Proven experience leading an organization of at least 20 employees.
Direct experience working at a payment service provider, bank, electronic money institution, or fintech company regulated by Bank Indonesia (BI) and/or the Financial Services Authority (OJK).
Experience operating high-availability production systems under strict SLA commitments and managing actual operational incidents.
Experience implementing change control processes (change boards), segregation of duties, separation of production and sandbox environments, and audit trails.
Experience developing and testing disaster recovery (DR) and business continuity (BCP) plans.
Working knowledge of PCI DSS at the operational level, along with sufficient understanding of cloud technologies and Kubernetes to evaluate and oversee the team's work.
Sufficient understanding of data analytics to effectively lead the Data Analyst function.
Strong communication skills, with the ability to engage effectively with partner banks, regulators, and the Board of Directors.
About Us
Faspay is a licensed Payment Service Provider (PJP) regulated by Bank Indonesia, serving a wide range of merchants and connecting with major banks across Indonesia. Every day, we process and disburse funds belonging to third parties.