General Manager of Operations

We are seeking a highly experienced General Manager of Operations to lead our operational strategies and ensure the efficient management of our business processes. The ideal candidate will have a strong background in operations management, with a proven track record of achieving service level agreements (SLAs) and managing profit and loss (P&L) responsibilities. This role requires a strategic thinker who can drive process improvements and optimize vendor management to enhance overall operational efficiency. Key Responsibilities: - Develop and implement operational strategies that align with the company's goals and objectives. - Oversee the management of SLAs to ensure high-quality service delivery and customer satisfaction. - Manage P&L responsibilities, ensuring financial targets are met and operational costs are controlled. - Lead initiatives for process improvement, identifying areas for efficiency gains and implementing best practices. - Collaborate with vendors to negotiate contracts and manage relationships, ensuring optimal service levels and cost-effectiveness. - Monitor operational performance metrics and prepare reports for senior management, providing insights and recommendations for improvement. - Foster a culture of continuous improvement and operational excellence within the team. Required Skills: - Strong understanding of SLAs and P&L management. - Proven experience in vendor management and negotiation. - Expertise in process improvement methodologies, preferably in a BPO environment. - Excellent leadership and team management skills. - Strong analytical and problem-solving abilities. - Exceptional communication and interpersonal skills. If you are a results-driven leader with a passion for operational excellence and a commitment to achieving business objectives, we invite you to apply for this exciting opportunity.