General Manager – Peterbrooke Chocolatier

Title: General Manager
Position: Full Time
Location: Peterbrooke Chocolatier Store- Ponte Vedra

Position Summary

The General Manager is responsible for overseeing all aspects of daily store operations, ensuring exceptional customer service, maximizing sales and profitability, maintaining Peterbrooke's brand standards, and leading a high-performing team. This role combines retail management, team leadership, inventory control, and customer engagement to create an outstanding shopping experience.

Key Responsibilities

Store Operations

• Manage the day-to-day operations of the chocolate retail store.
• Ensure compliance with company policies, health regulations, and food safety standards.
• Maintain store cleanliness, organization, and visual merchandising standards.
• Open and close the store according to established procedures.
• Monitor cash handling, deposits, and point-of-sale operations.

Sales & Business Performance

• Achieve sales goals and profitability targets.
• Analyze sales reports and identify opportunities for growth.
• Develop and implement local marketing and promotional initiatives.
• Build relationships with local businesses and community organizations to increase sales.
• Drive seasonal and holiday sales campaigns.

Team Leadership

• Recruit, hire, train, and develop store employees.
• Create work schedules and manage labor costs.
• Conduct performance evaluations and provide coaching.
• Foster a positive, customer-focused work environment.
• Address employee concerns and maintain team morale.

Customer Service

• Deliver exceptional customer experiences consistent with the Peterbrooke brand.
• Resolve customer complaints professionally and promptly.
• Ensure staff members provide knowledgeable product recommendations.
• Promote customer loyalty and repeat business.

Inventory & Product Management

• Monitor inventory levels and place product orders.
• Minimize waste and product loss.
• Ensure proper storage and handling of chocolate and confectionery products.
• Conduct regular inventory counts and reconcile discrepancies.
  

Qualifications

Required

• High school diploma or equivalent.
• 3–5 years of retail management experience.
• Proven leadership and team management skills.
• Strong customer service orientation.
• Experience with inventory management and cash handling.
• Excellent communication and organizational skills.
• Ability to work flexible schedules, including weekends and holidays.

Skills & Competencies

• Leadership and team development
• Sales management
• Customer relationship management
• Problem-solving and decision-making
• Financial and business acumen
• Time management and multitasking
• Inventory and operational management

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 40–50 pounds.
• Ability to work in a retail environment with frequent customer interaction.

Compensation & Benefits

• Competitive salary
• Performance-based bonuses (if applicable)
• Employee discounts
• Paid time off
• Health

Peterbrooke Chocolatier is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds.