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General Manager

Description: The General Manager (GM) is the CEO of their ModWash site. The GM has full responsibility for the site’s people, performance, culture, and profitability. They operate with an ownership mindset — making daily decisions that drive long term success, while fully supporting ModWash standards, values, and strategy.
The GM is expected to think and act like a business owner:
owning results, developing leaders, safeguarding the brand, and continuously improving operations.

What "CEO of the Site" Means in Practice
1. Full Accountability
• Own site level P&L results
• Labor, revenue, expenses, membership growth, guest satisfaction
• Problems are the GM’s to solve, not escalate by default
2. People Leadership
• Hire, develop, and retain a winning team
• Build future leaders, not just fill shifts
• Set the tone for culture, expectations, and execution
3. Decision Making Authority
• Make real time operational decisions
• Adjust staffing, priorities, and execution to meet business needs
• Operate within company guardrails — but lead decisively
4. Brand & Community Stewardship
• Be the face of ModWash in the community
• Protect and elevate the brand with every guest interaction
• Take pride in the site as their business

Position Requirements:
• Create and maintain a positive, team-oriented work environment
• Attract, recruit, train, and develop all attendants, key holders, and assistant general manager
• Trained to perform preventive maintenance and repairs equipment
• Manage chemical inventory, scheduling, labor costs, and equipment functionality
• Perform required administrative duties including disciplinary action, terminations, scheduling, employee relations and life cycle recruiting
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure that safety and security are emphasized, practiced, and periodically reviewed, and that employees are trained in appropriate responses
• Lead the team with a strong sales mindset, driving performance and guest experience
• Participates in the hiring and training of hourly team members
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees as needed and in accordance with company policy

13 openings across locations