General Manager

POSITION SUMMARY:

The successful candidate’s principal responsibilities will include but not be limited to strong leadership and management skill set, with a focus on operational efficiency, financial performance, and team development. The ideal candidate is a strategic thinker with a proven ability to drive growth and profitability. The General Manager role is key to the successful operation of the property. A successful GM needs to be strategic, fluid and TEAM centered.

• Oversee the day-to-day operations of an enclosed shopping center, implementing programs that promote productive, profitable tenants.
• Deliver a clean, safe, and enjoyable shopping experience by maintaining high operational standards, optimizing contracted services, and managing preventative maintenance, energy use, and capital planning.
• Manage and optimize the physical assets and overall performance of the property to achieve maximum net operating income.
• Professionally represent the company while building and maintaining strong relationships with existing and prospective tenants, as well as local community and government organizations.
• Foster positive tenant relations by proactively addressing concerns and conducting both formal and informal tenant meetings.
• Collaborate with Leasing and Business Development teams to develop and execute effective leasing strategies.
• Lead the recruitment, training, development, and retention of a high-performing on-site team; oversee employee performance and staffing decisions.
• Supervise all on-site personnel, including property management staff, operations, maintenance, security, and housekeeping teams.
• Manage and monitor the performance of all on-site contractors.
• Ensure compliance with tenant obligations, including accounts receivable, incident reporting, insurance requirements, and sales reporting, in coordination with on-site and corporate teams.
• Partner with the Security Services Provider to implement a customized safety, security, and Emergency Procedure Management (EPM) program.
• Support tenant coordination efforts and collaborate with local permitting agencies to prevent construction delays and exceed rent commencement dates (RCD).
• Oversee sourcing and procurement activities to support efficient operations.
• Develop and manage annual operating and capital budgets, including ongoing forecasting and adjustments.
• Review accounts receivable regularly to ensure timely collection of outstanding balances.
• Maintain oversight of financial reporting, including monthly sales, weekly payables, and payroll approvals.
• Perform additional duties as assigned by the VP of Property Management, VP of Property Operations, and Executive Leadership Team.