General Manager - Quality - Manufacturing

Role Overview:

Provide strategic leadership for Quality across the cluster by ensuring consistent product quality, reliability, and customer satisfaction across all four plants; driving QMS excellence, regulatory compliance, and continuous improvement; and aligning quality priorities with company strategy, customer expectations, and long-term business sustainability.

Strategy & Planning:

- Establish and drive consistent Quality standards across all plants in the cluster, aligned with company strategy, customer expectations and applicable regulatory requirements.

- Lead cluster-level Quality governance, ensuring standardisation of Quality systems, processes and practices, and effective replication of proven best practices across plants.

- Consolidate and review cluster Quality performance, risks, compliance status and improvement priorities, and provide regular updates and recommendations to Global Quality leadership.

- Drive Quality improvement priorities and resource planning across plants, including identification and management of Quality budgets in line with business and operational requirements.

Functional - Cluster Oversight:

- Monitor and drive overall Quality performance across plants through key metrics, trends, compliance status and improvement plans.

- Provide direction and support to Plant Quality Heads on escalated customer complaints, critical quality issues, regulatory observations and systemic risks.

- Lead cluster-level Annual Product Quality Reviews to identify trends, risks and opportunities for continuous improvement.

- Review and approve Quality Risk Management plans and mitigation strategies for critical cluster-level risks.

- Drive timely and effective implementation of Corrective and Preventive Actions across plants, including replication of effective solutions and prevention of recurrence.

- Review and ensure alignment of plant Quality and Operations procedures with applicable standards, regulatory requirements and cluster Quality practices.

- Oversee product shade development and ensure timely delivery of new and existing shades across the region.

- Provide Quality inputs to new product development, including specifications, test methods and Certificates of Analysis.

- Partner with Sales and relevant stakeholders on customer quality requirements and specifications.

- Ensure regulatory inspection readiness and timely closure of observations across all plants.

Internal Processes:

- Consolidate plant-level Quality performance into a cluster dashboard, highlighting key trends, risks, gaps and improvement priorities.

- Conduct regular reviews with Plant Quality Heads to track performance, compliance, improvement projects and strategic initiatives.

- Drive standardisation of key Quality processes and replication of best practices across plants.

People Development:

- Build Quality leadership capability through coaching, mentoring, knowledge sharing and succession planning.

- Facilitate cross-plant learning forums and standardisation initiatives to strengthen Quality practices and expertise.

- Foster a culture of Quality excellence, accountability, continuous improvement and regulatory compliance across the cluster.