Overview

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.

With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, with a portfolio of 320+ self-storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including Prime Storage Fund III, the largest self-storage dedicated fund ever raised.

Headquartered in Saratoga Springs, NY, Prime Group employs 700+ professionals and maintains a regional office in Jupiter, FL and Manhattan, NY along with investment originations offices in Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm’s 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.

Prime Group’s performance is rooted in a culture of respect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of the top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League Tables.

Position Overview

Join us as a General Manager at Prime Storage Group, where you'll lead the daily operations of our self-storage facilities! From renting units and trucks to selling merchandise, you'll thrive in a dynamic role full of customer interactions and property maintenance. As an energetic and professional team player, you'll build exceptional customer relationships, elevate your sales and service skills, and ensure our properties are well-maintained and secure.

Responsibilities

Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs
Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations
Manage daily operations, including collections, deposits, and customer calls
Show and rent units by understanding tenant needs and offering the best storage solutions
Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities
Assist with auction preparations, handling tenant communications with compassion
Consistently deliver exceptional customer service and actively contribute to achieving positive customer reviews and feedback, in alignment with company customer-experience standards and performance expectations
Maintain the facility’s “curb appeal” by ensuring it is clean, safe, and secure, and performing minor maintenance
Other duties as assigned

Qualifications

2 - 4 years of relevant work experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management (unless recently graduated with a bachelor’s degree).
High School diploma or GED required
Excellent interpersonal and communication skills, both in person and over the phone
Ability to work effectively both independently and as part of a team
Must be technically savvy with the ability to learn new applications and Point of Sale systems
Proficiency in Microsoft products such as Outlook is required
Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties.
Must be able to lift 50lbs
Possession of a valid driver's license, insurance, and reliable transportation
Availability for travel and flexibility to work at various locations

Benefits

A healthy work/life balance; most of our facilities are closed by 6:00 pm and closed on Sundays
Competitive pay and bonus opportunities
Health, dental, life, vision, short-term disability and long-term disability insurance
A 401(k) program with a company “matching” policy
Paid time off and paid holidays
Career advancement opportunities

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Pay Range

USD $22.00 - USD $24.00 /Hr.

9 openings across locations