General Manager
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Wellness resources
Scratch Restaurants Group is actively recruiting for an outgoing and experienced fine dining General Manager who is interested in taking on a new project in Downtown Austin. This dynamic role requires a leader with strong hospitality acumen, proven leadership experience in fine dining, beverage program management, and the ability to cultivate a positive team culture. The ideal candidates this role is ideal for a hands-on leader who thrives in a detail-oriented environment and is passionate about delivering refined yet approachable service.
Responsibilities include but are not limited to:
• Lead all day-to-day operations
• Set and maintain elevated standards of service, professionalism to ensure exceptional guest
experiences by exceeding guest expectations and demonstrating a genuine love for the art of
hospitality.
• Assisting with guests correspondences and coordinating with Host/Maitre D team to manage
guest reservations pre- and post- arrival.
• Take full ownership of site performance and reputation by driving sales and ensuring
seamless guest dining experiences. Monitor guest satisfaction metrics and resolve issues
promptly with professionalism and genuine care.
• Collaborate with culinary leadership on menu execution, presentation, and guest experience
• Manage staff performance, attendance, and team engagement while fostering a positive,
accountable, and, brand-aligned culture.
• Monitor budgeting activities, control costs, and analyze financial reports to meet business
goals. Maintain financial oversight and responsibility to increase sales and minimize costs,
including beverage, supplies, utilities and labor.
• Overseeing, auditing, and submitting finalized payroll and supporting documentation to the
HR team in a timely and accurate manner.
• Control and management of all FOH inventories, work with Operations team for efficient
provisioning and purchasing of supplies; supervise portion control and preparation to minimize
waste.
• Work closely with the Corporate Event Coordinator to ensure all private events, off-site
events, and community events are seamlessly executed
• Maintain professional restaurant image, including restaurant cleanliness/functionality, oversee
and report any repair or building maintenance required
• Ensuring a safe, secure, and healthy restaurant by following sanitation standards and
procedures; complying with health and legal regulations and maintaining security systems to
reduce the risk of injury and accidents
Candidate Qualifications:
• Proven experience in fine dining restaurants with a deep understanding of hospitality, guest
engagement, and service standards
• Highly organized, financially fluent, and proficient in hospitality systems and technology.
• Experience independently leading, mentoring, and managing a team
• Passion for Hospitality and the ability to provide thoughtful, accurate, and precise service
while creating lasting memories for our guests
• Displays technology capacity (phones, computers, apps, software, printers, wifi routers,
music systems, security systems, etc).
• Strong food, beverage, and service knowledge aligned with elevated fine dining standards.
• Have open full time availability to work nights and weekends, including Holidays from 1pm-
Close. Overtime may be required.
• Possess the legal ability to work with alcohol including valid all state/locally required alcohol
certifications
Responsibilities include but are not limited to:
• Lead all day-to-day operations
• Set and maintain elevated standards of service, professionalism to ensure exceptional guest
experiences by exceeding guest expectations and demonstrating a genuine love for the art of
hospitality.
• Assisting with guests correspondences and coordinating with Host/Maitre D team to manage
guest reservations pre- and post- arrival.
• Take full ownership of site performance and reputation by driving sales and ensuring
seamless guest dining experiences. Monitor guest satisfaction metrics and resolve issues
promptly with professionalism and genuine care.
• Collaborate with culinary leadership on menu execution, presentation, and guest experience
• Manage staff performance, attendance, and team engagement while fostering a positive,
accountable, and, brand-aligned culture.
• Monitor budgeting activities, control costs, and analyze financial reports to meet business
goals. Maintain financial oversight and responsibility to increase sales and minimize costs,
including beverage, supplies, utilities and labor.
• Overseeing, auditing, and submitting finalized payroll and supporting documentation to the
HR team in a timely and accurate manner.
• Control and management of all FOH inventories, work with Operations team for efficient
provisioning and purchasing of supplies; supervise portion control and preparation to minimize
waste.
• Work closely with the Corporate Event Coordinator to ensure all private events, off-site
events, and community events are seamlessly executed
• Maintain professional restaurant image, including restaurant cleanliness/functionality, oversee
and report any repair or building maintenance required
• Ensuring a safe, secure, and healthy restaurant by following sanitation standards and
procedures; complying with health and legal regulations and maintaining security systems to
reduce the risk of injury and accidents
Candidate Qualifications:
• Proven experience in fine dining restaurants with a deep understanding of hospitality, guest
engagement, and service standards
• Highly organized, financially fluent, and proficient in hospitality systems and technology.
• Experience independently leading, mentoring, and managing a team
• Passion for Hospitality and the ability to provide thoughtful, accurate, and precise service
while creating lasting memories for our guests
• Displays technology capacity (phones, computers, apps, software, printers, wifi routers,
music systems, security systems, etc).
• Strong food, beverage, and service knowledge aligned with elevated fine dining standards.
• Have open full time availability to work nights and weekends, including Holidays from 1pm-
Close. Overtime may be required.
• Possess the legal ability to work with alcohol including valid all state/locally required alcohol
certifications