General Manager - Select Service

General Manager, Holiday Inn Express Downtown Richmond, VA

Lead a hotel. Build a team. Make downtown Richmond feel like home for every guest who walks through the door.

You know the feeling: the lobby is buzzing, the team is in sync, a guest stops you on the way out to say the front desk made their whole trip. That’s what great hotels run on, and it starts with the GM.

We’re looking for a General Manager to lead our Holiday Inn Express Downtown Richmond. Here you’ll do more than manage a building. You’ll shape a team, own the results, and set the tone for one of the busiest, most energetic properties in our portfolio.

Who we are

In 1978, P.C. Amin and his brother-in-law B.N. Shah bought a bankrupt hotel in Lumberton, North Carolina. They believed they could turn it around, and they did. They combined their names to create Shamin Hotels.

Today we’re the largest hotel owner and operator in Virginia, with more than 70 hotels across multiple states. We’re still family-owned, still headquartered right here in Central Virginia, and we still care about the same two things: taking care of our guests and taking care of our people.

What you’ll do

Lead people. Your department heads and associates will look to you for direction, support, and energy. You’ll hire well, train with intention, coach through challenges, and hold the line on standards. You’ll also build a culture where people want to stay and grow.

Run a great hotel. You’ll know how front desk, housekeeping, breakfast, and maintenance are running and how to make each one better. You’ll watch your numbers closely, including occupancy, RevPAR, and guest scores, and act on them.

Own the guest experience. Set the bar high and make sure the team clears it every day. When something goes wrong, you’ll be the one who makes it right, quickly and with care.

Drive the business. You’ll build and manage the annual budget, forecast revenue, control costs, and find new ways to grow. You’ll partner with our sales and marketing team to fill rooms and build relationships with corporate clients, groups, and travel partners.

Keep it safe and right. You’ll keep the hotel compliant with brand, safety, health, and labor standards. You’ll also walk the property often enough to catch problems before guests do.

Be the face of the hotel downtown. You’ll get to know Richmond’s businesses, community leaders, and organizations. You’ll also represent us at industry events.

Think ahead. You’ll plan for the long term, including renovations, market shifts, and competitive moves, so the hotel stays ready for what’s next.