General Manager - Service Delivery - Fiji Location!
Posted
Salary: Competitive salary and package
- Service Delivery Leadership role within growing local ICT Business
- Lead growth and new business initiatives within a highly collabrative and progressive leadership team
- Competitive Salary package
Bula! We have a fantastic opportunity for an experienced ICT Service Delivery Leader to join a highly successful and established local Fijian ICT business experiencing rapid growth.
This is a senior leadership role with full accountability for operational excellence, financial performance, client satisfaction and strategic growth across our managed services, professional service and support functions.
Reporting directly to the CEO, you will be responsible for driving a high-performing services organisation that delivers exceptional outcomes for enterprise and government clients while contributing to the company's broader business strategy.
Your core day to day responsibilities will include:
Our client will offer a competitive salary package including base salary, accommodation allowance, company car and relocation to Fiji.
All candidates must be able to obtain a relevant background and medical checks to obtain a Fiji Work Visa.
This is a senior leadership role with full accountability for operational excellence, financial performance, client satisfaction and strategic growth across our managed services, professional service and support functions.
Reporting directly to the CEO, you will be responsible for driving a high-performing services organisation that delivers exceptional outcomes for enterprise and government clients while contributing to the company's broader business strategy.
Your core day to day responsibilities will include:
- Own the Services Division budget, revenue targets and gross margin outcomes
- Establish and enforce service delivery frameworks, including SLAs, escalation protocols and resource scheduling.
- Drive consistency, efficiency, and quality across managed services, professional services, and helpdesk/support functions.
- Build and maintain strong vendor and partner delivery relationships.
- Lead, mentor, and manage a team of technical and support professionals.
- Ensure enterprise and government clients consistently receive contracted service levels.
- Own service escalations and act as the senior point of accountability for major accounts.
- Identify and develop opportunities to increase recurring managed services revenue.
- 8 to 15 years of experience in IT services, managed services, or technology delivery.
- Demonstrated success managing a services P&L with accountability for financial outcomes, not just service delivery.
- Experience leading technical teams of 15+ people, with a reputation for fair, firm, and effective leadership.
- Strong financial acumen with the ability to read, build, analyse and improve a services P&L.
- Operational discipline with experience implementing service delivery frameworks such as ITIL or equivalent.
- Commercial awareness and understanding of how technology services are priced, scoped and contracted.
- Background working within a technology integrator, managed services provider (MSP) or IT solutions environment.
- Demonstrates high integrity and leads by example.
- Personable, great energy and collaborative leadership approach is essential for success.
- A confident communicator, equally comfortable engaging with the CEO, clients and frontline staff.
- Brings fresh market perspectives and constructively challenges conventional thinking.
- Is self-directed, highly accountable, and focused on delivering measurable outcomes.
- Thrives in a dynamic environment and takes ownership of results.
All candidates must be able to obtain a relevant background and medical checks to obtain a Fiji Work Visa.