General Manager - Store #157 (Mendenhall)

The General Manager (GM) is responsible for the overall leadership and daily operations of a convenience store location with a strong focus on food service. This role ensures a customer-first culture, drives sales and profitability, develops and leads a high-performing team, and maintains compliance with company standards and regulatory requirements. The GM sets the tone for the store by living out our Core Values of Customer Commitment, Humility, Integrity, Grit, and Teamwork.

This is a full-time, 50 hours per week, exempt position

Essential Duties and Responsibilities:

• Lead all store operations including fuel, merchandise, and food service programs.
• Drive store performance by analyzing KPIs, controlling expenses, and maximizing profitability.
• Ensure the delivery of an exceptional customer experience and resolve customer concerns promptly and professionally.
• Recruit, train, schedule, and develop store team members to meet performance goals and promote a positive work environment.
• Maintain high standards of cleanliness, food safety, merchandising, and brand consistency.
• Implement marketing and promotional strategies at the store level.
• Maintain compliance with all company policies, food safety procedures, inventory controls, and local/state/federal regulations.
• Complete daily/weekly/monthly administrative tasks including inventory counts, financial reports, and labor scheduling.
• Foster a culture of accountability and teamwork.

Qualifications:

• 2+ years of experience in retail or food service management (convenience store experience preferred).
• Proven leadership and team development skills.
• Strong financial acumen and understanding of sales, labor, and inventory control.
• Excellent communication, organization, and problem-solving skills.
• Comfortable working in a fast-paced, hands-on environment.
• Valid driver's license and reliable transportation.

Physical Requirements:

• Must be able to remain in a stationary position and move throughout the store.
• Must be able to lift and carry up to 25 pounds regularly and up to 50 pounds occasionally.
• Frequently bends, lifts, reaches, and stands for extended periods.
• Frequently communicates with guests, employees, and supervisors.
• Occasionally ascends/descends ladders or steps during stocking or maintenance tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• Works in a retail environment that includes food service areas, stockrooms, and outdoor fueling areas.
• May be exposed to varying weather conditions during shift.
• May operate kitchen equipment, fuel systems, and point-of-sale terminals.

Qualifications:

• 2+ years of experience in retail or food service management (convenience store experience preferred).
• Proven leadership and team development skills.
• Strong financial acumen and understanding of sales, labor, and inventory control.
• Excellent communication, organization, and problem-solving skills.
• Comfortable working in a fast-paced, hands-on environment.
• Valid driver's license and reliable transportation.

Physical Requirements:

• Must be able to remain in a stationary position and move throughout the store.
• Must be able to lift and carry up to 25 pounds regularly and up to 50 pounds occasionally.
• Frequently bends, lifts, reaches, and stands for extended periods.
• Frequently communicates with guests, employees, and supervisors.
• Occasionally ascends/descends ladders or steps during stocking or maintenance tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• Works in a retail environment that includes food service areas, stockrooms, and outdoor fueling areas.
• May be exposed to varying weather conditions during shift.
• May operate kitchen equipment, fuel systems, and point-of-sale terminals.