General Manager, Student Care

Duties & Responsibilities

· Oversee the daily operations of Lorna Whiston Student Care centre

· Ensure overall safety and well-being of students

· Liaise with HQ and parents with regards to student and Centre matters

· Mentor, lead and motivate staff in their work

· Ensure that programmes and activities are carried out as per set curriculum

· Plan for manpower and logistics

· Handle parent enquiries, and provide regular updates to parents regarding their children’s well-being and academic matters

· Ensure proper documentation and timely submission of applications and withdrawals of enrolment

· Handle fees payment and follow up on fees arrears

· Maintain updated records of students’ profile and finance matters

· Other related duties as assigned by the CEO and Head of Schools

Lorna Whiston Brand Ambassador

· To serve as a front-line representative to families and the external community, providing the best customer service during a customer’s initial admission and enrolment experience

· Act as brand ambassador and present LW’s programmes to prospective parents and students

· Know LW programmes’ unique-selling points and continuously learn new features of the various programmes; communicate LW’s ethos and programmes effectively

· Build relationships with key partners, affiliates and influencers in the communities locally

Qualifications and Experience

· At least 2 years of relevant experience in managing a Student Care Centre, Childcare Centre, or Kindergarten

· Minimum Bachelor Degree in Education, or in another field with a PGCE

· Possess excellent communication skills

· Meticulous and able to multi-task