General Manager

Confidential General Manager – Regional Fire & Life Safety Operations

About the Opportunity

A growing regional fire and life safety company is seeking an experienced General Manager to lead a multi-line business across service operations, fire suppression, electronic security, intercommunication, installation, and enterprise sales.

This is a significant leadership opportunity for an experienced operator who can take ownership of business performance, develop high-performing teams, grow strategic customer relationships, and help shape the next phase of a successful regional platform.

The General Manager will serve as the senior regional business leader and will be accountable for P&L performance, revenue growth, gross margin, EBITDA contribution, customer relationships, operational performance, and team development across multiple business lines.

This role is well suited for an experienced leader who is equally comfortable reviewing financial performance, developing enterprise relationships, removing operational barriers, and walking a job site with field teams.

What You Will Lead

Business Performance & P&L Ownership

• Own the regional P&L, including revenue, gross margin, overhead, and EBITDA contribution.
  
• Establish annual operating plans and revenue targets across service, suppression, security, and installation.
  
• Identify opportunities to expand into new verticals, geographies, and service capabilities.
  
• Report business performance to executive leadership with visibility into key leading and lagging indicators.
  

Enterprise Sales & Strategic Accounts

• Lead or directly support the pursuit of large enterprise accounts, general contractors, and property management firms.
  
• Build and maintain executive-level relationships with key clients and strategic partners.
  
• Drive account retention, customer satisfaction, and account expansion.
  
• Align sales growth with operational capacity to ensure new business can be successfully delivered and supported.
  
• Partner with operational leadership to ensure effective transitions from construction and installation into long-term service.
  

Operational Leadership

• Provide strategic direction and performance accountability to operational leadership.
  
• Remove resource and operational barriers that impact service, testing, and installation teams.
  
• Establish high standards for safety, compliance, quality, and customer experience.
  
• Oversee management-level hiring and organizational structure decisions.
  

Culture & Leadership Development

• Build a high-performance culture centered on accountability, communication, and continuous improvement.
  
• Develop internal leadership and identify future managers and high-potential employees.
  
• Create stronger leadership depth and succession capabilities.
  
• Represent the company professionally with customers, industry partners, employees, and the community.
  

Platform Growth & Collaboration

The General Manager will work collaboratively with executive leadership and affiliated business partners to identify opportunities to share best practices, resources, market intelligence, talent, vendor relationships, service capabilities, and geographic coverage.

This leader will be expected to think beyond a single business unit and identify opportunities that strengthen the broader organization.

Requirements

How Success Will Be Measured

Success in this role will be measured through:

• Year-over-year revenue and regional business growth.
  
• Gross margin performance across service, suppression, and installation.
  
• Enterprise account retention and expansion.
  
• EBITDA contribution.
  
• Employee retention and leadership bench strength.
  
• Customer satisfaction and operational performance.
  

What We're Looking For

Experience

• 10+ years of experience in fire-life safety, fire suppression, low-voltage security, or a related specialty contracting environment.
  
• Deep experience in fire-life safety is strongly preferred.
  
• Construction or contracting experience is a meaningful differentiator.
  
• 5+ years of experience in senior general management, regional leadership, or equivalent P&L responsibility.
  
• Demonstrated success growing a multi-line service business organically and through strategic account development.
  
• Proven experience building and leading high-performing operational and sales teams.
  

Technical & Industry Knowledge

• Working knowledge of fire alarm, fire suppression, electronic security, and intercommunication systems.
  
• Ability to lead credibly with technicians, customers, contractors, and Authorities Having Jurisdiction.
  
• Familiarity with NFPA 72, NFPA 25, NFPA 101, and the New England regulatory environment.
  
• Experience working with unionized labor, including union contracts, grievance procedures, and labor relations.
  
• Comfort with field service management platforms and business reporting tools.
  

Education

• Bachelor's degree preferred or required, depending on experience.
  
• Equivalent directly relevant industry and leadership experience may be considered.
  

Leadership Profile

The ideal candidate is:

• An operator-first leader who is equally comfortable reviewing a P&L and walking a job site.
  
• A strong relationship builder with enterprise clients, general contractors, property owners, and strategic partners.
  
• A direct communicator who establishes clear expectations and accountability.
  
• A strategic thinker who can connect financial performance to operational execution.
  
• A leader who develops people and builds a strong management bench.
  
• Comfortable operating in a growing, entrepreneurial environment where decisions have a direct impact on the business.
  

Why This Opportunity

This is an opportunity to take meaningful ownership of a growing regional business and help shape its next stage of development.

The successful candidate will have the opportunity to influence:

• Business growth strategy.
  
• Enterprise customer relationships.
  
• Operational performance.
  
• Leadership development.
  
• Organizational structure.
  
• New market and service opportunities.
  

This is more than a branch management position. It is an opportunity for an experienced fire and life safety or specialty contracting leader to help lead and grow a complex, multi-line regional business.

Confidential Search

This search is being conducted confidentially. Additional information regarding the company, leadership structure, location, and compensation package will be shared with qualified candidates during the interview process.

To be considered, please submit your resume and a brief overview of your leadership experience, including the size and scope of the business or P&L you have managed.