GENERAL MANAGER

Develop and implement the company's overall business strategies, operational plans and growth initiatives.
Oversee day-to-day business operations and ensure effective coordination across different functions.
Monitor business performance, revenue, operating costs and profitability, and recommend appropriate improvement measures.
Develop annual business plans, budgets and performance targets in accordance with the company's objectives.
Identify new business opportunities, market trends and potential areas for business expansion.
Develop strategies to improve customer acquisition, customer retention and overall service experience.
Establish and review operational procedures and internal management policies to improve efficiency and service standards.
Manage relationships with key customers, business partners, suppliers and other external stakeholders.
Lead, supervise and evaluate employees and ensure that manpower resources are effectively deployed.
Work closely with management on pricing strategies, promotional activities and business development initiatives.
Ensure the company's operations comply with applicable regulatory requirements and internal policies.
Prepare regular business performance reports, management analysis and recommendations for the company's management.
Perform other business management and strategic duties as assigned by the Director.

Requirements

Diploma, Bachelor's Degree or equivalent qualification in Business Administration, Management, Marketing or a related discipline.
Relevant experience at least 5 years in beauty industry for business management, operations management, business development or a similar managerial capacity.
Strong leadership, communication, negotiation and interpersonal skills.
Good understanding of business operations, budgeting, cost control and performance management.
Strong analytical and problem-solving abilities with a commercial mindset.
Ability to develop and execute business strategies independently.
Experience in the beauty, wellness or personal care service industry required.
Able to work in a fast-paced and customer-oriented business environment.