General Manager - Joe Vieira Trucking

General Manager – Joe Vieira Trucking (Full-Time)

The BEST Group, a group of Bermudian companies operating across fleet services, freight, logistics, shipping, trucking and warehousing, is seeking an experienced and hands-on General Manager – Joe Vieira Trucking to join the team on a full-time basis.

The General Manager will oversee the day-to-day trucking operations, including transportation scheduling, dispatch, fleet and equipment coordination, workforce management and customer service. The role will focus on ensuring jobs are scheduled and completed efficiently, resources are used effectively, operational standards are maintained, and customers receive reliable service.

The successful candidate will bring strong experience in transportation, logistics or operations management, with the ability to lead frontline teams, manage competing priorities, maintain operational and financial controls, and identify opportunities to improve efficiency, service delivery and profitability.

The General Manager will be responsible for the day-to-day management and operational performance of Joe Vieira Trucking, including but not limited to:

• Daily Operations and Scheduling: Coordinate daily trucking operations, scheduling and dispatch to ensure the effective allocation of trucks, drivers and assistants. Monitor job progress, resolve scheduling conflicts and operational delays, and ensure customers are kept informed of significant delays and changes.
• Fleet, Equipment and Inventory Management: Oversee truck and equipment availability, inspections, maintenance coordination and appropriate use. Monitor equipment utilisation, breakdowns and inventory, conduct monthly checks, and address losses or discrepancies.
• Workforce Leadership and Performance: Lead and manage Heavy Truck Drivers, Truck Driver Assistants, Dispatch and Customer Service Agents. Coordinate employee availability, leave and timesheets, maintain required licenses and certifications, and support recruitment, onboarding, training, performance management and employee development.
• Billing and Operational Reporting: Ensure accurate recording of job details, trucking and labour hours, timesheets, and supporting documentation. Monitor billing accuracy and resource utilisation, provide timely cost information to the billing team, and resolve billing queries and discrepancies.
• Customer Service and Business Development: Maintain strong relationships with existing customers and key accounts, ensure customer requirements are met, and address service issues, complaints, and damages promptly. Identify opportunities to improve service delivery and support business growth.
• Health, Safety and Risk Management: Ensure compliance with company policies, operational procedures and applicable health and safety requirements. Conduct safety inspections and hazard assessments, address and document safety concerns, and ensure accidents and damage incidents are reported and managed appropriately.
• Operational Efficiency and Profitability: Monitor productivity, resource utilisation and operational performance. Identify opportunities to reduce delays, equipment downtime, damages, and avoidable costs while improving service quality, cost control and overall business performance.

Minimum Qualifications and Experience

• A Bachelor’s degree in Business Management, Logistics and Supply Chain Management or a related field, a relevant postgraduate or business qualification, and/or substantial relevant experience in transport, logistics or fleet management.
• At least 5 years of experience in a supervisory or management role.
• 3–5 years of experience in transportation, logistics or operations coordination, including people management experience.
• Experience in operational planning, scheduling, workforce allocation and managing frontline operational teams.
• Experience coordinating fleet, equipment, inventory or maintenance activities.
• Experience working with billing records, timesheets, budgets and operational reporting, with strong financial acumen and an understanding of end-to-end operational and commercial performance.
• Strong leadership, communication, customer service, problem-solving and conflict-resolution skills, with the ability to manage competing priorities and drive accountability.
• A hands-on approach to operational management, with a focus on efficiency, compliance, teamwork and service quality.
• A valid heavy truck driver’s licence, or the experience and ability to obtain one.
• Counterbalance forklift certification, or the ability to obtain certification.
• Must be able to pass police vetting.

How to Apply

Interested candidates should apply online at https://www.best.bm/careers/.

Closing Date: November 30th, 2026.