General Manager

Strategic Leadership

Develop and execute the company's business strategy, growth plans, and annual budgets
Identify new market opportunities, service lines, and partnerships to expand the lab's testing portfolio
Represent the company at industry events, client meetings, and with regulatory bodies

Operations Management

Oversee day-to-day laboratory and business operations to ensure efficiency, quality, and turnaround time targets are met
Ensure continued compliance with ISO/IEC 17025 accreditation and other relevant regulatory/quality standards
Drive continuous improvement initiatives, including adoption of new technologies, automation, and digital systems

Financial Management

Own P&L responsibility, including revenue growth, cost management, and profitability
Review financial performance regularly and implement corrective actions as needed
Approve budgets, capital expenditure, and pricing strategies

People Leadership

Lead, mentor, and develop the technical, operations, and support teams (lab scientists, technical director, admin/sales staff)
Build a strong performance culture, and oversee recruitment, training, and succession planning
Foster a safe, collaborative, and high-integrity workplace culture

Client & Stakeholder Management

Maintain and grow relationships with key clients, including SMEs and multinational accounts
Ensure high standards of customer service and responsiveness
Liaise with accreditation bodies, government agencies, and industry associations

Requirements

Bachelor's degree or higher in Science (Microbiology, Food Science, Chemistry, or related field); an MBA or business qualification is an advantage
Minimum 8–10 years of relevant experience, with at least 3–5 years in a senior management or leadership role, ideally within testing laboratories, food safety, life sciences, or related technical/regulated industries
Strong understanding of ISO/IEC 17025 accreditation requirements and laboratory quality systems
Proven track record in P&L management, business development, and operational leadership
Strong people management skills with experience leading technical and cross-functional teams
Excellent stakeholder management, communication, and negotiation skills

See also