General Manager - US Payroll Operations - BPO

Job Summary:

Lead a 150+ member delivery organization supporting US Payroll and Back-office Services for US clients. Drive service delivery, client success, operational excellence, P&L and business growth while partnering with US stakeholders.

Key Responsibilities:

- Manage end-to-end US Payroll operations and large delivery teams.

- Ensure high-quality service delivery across Payroll, HR & Benefits.

- Build strong client relationships and handle senior-level escalations.

- Drive SOPs, process improvements, quality, and automation initiatives.

- Lead multi-shift operations, productivity, SLA, and P&L performance.

Requirements:

- 15 - 20 years of experience in US Payroll, HR, Shared Services, BPM, or PEO.

- Experience managing 100+ employees.

- Strong US client-facing and offshore delivery experience.

- Any Graduate/PG