General Manager

• Develop and establish short and long-term plans and strategies and execute such plans and strategies in the achievement of approved targets and objectives.
  
• Review economic, market and Company trends and develop and execute corrective action to ensure achievement of the Company’s targets and objectives. Report on this action and on actual operating performance versus budget and forecast objectives.
  
• Direct development and growth programs including store network growth, franchising, concept development, product development and acquisitions in line with Yum programs and activities.
  
• Maintain quality in Company operations through the development and application of Company policies, procedures and standards consistent with Yum operating procedures.
  
• Remain abreast of competitor activity and prevent competitors from gaining in market share through the development and implementation of appropriate marketing strategies and plans.
  
• Ensure that all funds, physical assets and Company property are properly safeguarded and administered, and that capital expenditure programs are approved in accordance with established authority, budgetary parameters and Company policies
  
• Develop and maintain professional business relationships with the franchisor in order to maximize performance. Oversee compliance and appropriate corrective action.
  
• Provide leadership to the senior team across all functions. Develop and maintain an appropriate organization structure, employee motivation and management succession and progression.
  

Requirements

• Minimum 10 years overall experience with emphasis on operations, marketing and finance with at least minimum 3 years recent general management experience with direct sales/profit/people management accountability in a medium size organization.
  
• Experience in a progressive, face-paced consumer orientated business essential. Experience in multi-outlet, retail or service related business is preferred.
  
• Experience in short and long term planning and in the development of strategies and plans for achievement of approved revenue, profit and growth targets
  
• Experience in all facets of line management, including strategy, objective setting, action planning, execution excellence, application of analytical techniques, corrective action in achievement of operating standards and targets in achievement of sales, profit, people and growth targets.
  
• Understanding and appreciation of modern marketing management and the importance of consumer insights into driving results (experience preferred).
  
• Understanding and appreciation of modern human resource management and the importance of company values, culture and people capability in driving results (experience preferred).
  
• Sound understanding of public relations activities - both external and internal (experience preferred).
  
• Proven leadership skills with the ability to obtain credibility and acceptance in the shortest possible time without unnecessary disruption. Must be able to relate to all levels of management and employees through the application of well developed interpersonal skills. Ability to develop close working relationships with key first line reports and builds and align teams. Strong coaching skills.
  
• High level of administrative, organizational and communication ability.
  
• Competitive outlook with proven decision making ability balanced by sound commercial judgment. Action should be decisive but not reactionary or impulsive.
  
• Ability to establish and retain clear priorities and apply appropriate degree of urgency whilst maintaining a controlled environment and approach to management.
  
• High degree of flexibility with the ability to drive and embrace change as an opportunity to provide commercial advantage.
  
• Willingness to get “out and about” and thus balance time spent in the corporate office environment with the need to develop a good appreciation and understanding of retail operation.
  
• High energy level and work ethic and capacity to work and withstand long hours