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General Virtual Assistant - (Bilingual - Mandarin/Cantonese)

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

General Virtual Assistant - (Bilingual - Mandarin/Cantonese)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a General Virtual Assistant - (Bilingual - Mandarin/Cantonese) to start immediately

General Virtual Assistant (Bilingual – Mandarin/Cantonese) 

Industry: Law / Legal Services

Schedule: Full-Time | 8:30 AM – 5:30 PM PST

Role Overview:
We are seeking a detail-oriented, bilingual General Virtual Assistant who is fluent in Mandarin (required) and Cantonese (highly preferred). The ideal candidate has prior experience supporting legal or professional services environments and is capable of managing documentation, communications, and administrative tasks with precision and professionalism.

Key Responsibilities:
Provide administrative language support in Mandarin (Cantonese is a strong plus)
Manage and send reminders and follow-ups
Run trust reports and assist with documentation tracking
Take meeting minutes accurately and professionally
Handle and organize legal and administrative documents with extreme attention to detail
Assist with general administrative tasks as needed
Support occasional coordination and communication tasks

Required Qualifications:
Fluent in Mandarin (spoken and written); Cantonese preferred
Fluent in English, with excellent written and verbal communication skills
Strong attention to detail and ability to manage documentation accurately
Prior experience in legal, professional services, or similar white-glove environments (highly preferred)
Comfortable handling emails independently and professionally
Experience working with multiple companies or clients (not limited to only one employer)
Highly organized, reliable, and proactive

Nice-to-Have Skills:
Background or exposure to Marketing, Operations, or Accounting
Familiarity with legal case management systems (training will be provided for firm-specific tools)

Tools & Platforms:
MyCase (training provided)
RingCentral
Google Workspace (Docs, Sheets, Calendar, Gmail)

Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:
• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

SALARY PACKAGE: PHP50,000

Work Arrangement Disclaimer
This position operates under a hybrid work setup:
Proximal hires (Makati and nearby areas): Employees within commuting distance of the Makati office will be required to report onsite as part of the hybrid arrangement.
Non-proximal hires (Visayas, Mindanao): Employees outside commuting proximity will remain fully remote.
Training Arrangement: All new hires must undergo onsite training at the Makati office. After training and deployment to their assigned accounts, the hybrid arrangement will apply.

What this application asks

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Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn Profile URL

  • Current Monthly Salary/Compensation (USD)
  • Expected Monthly Salary/Compensation (USD)
  • Please record a 2–5 minute video or audio introducing yourself and highlighting your customer support experience. You may use WingIntro (https://www.wingintro.com/) or Loom (https://www.loom.com/) if WingIntro is unavailable. Ensure your recording is clear, completed in a quiet environment, and professionally presented. In your recording, please tell us what interested you in this role and why you want to join Wing, describe one significant improvement you made at a previous company that is relevant to this role, and share a difficult decision you had to make in a previous job, including the situation, your decision, and the outcome. Failure to submit this requirement may result in the disqualification of your application. Once completed, paste your WingIntro or Loom URL below.
  • Desired Compensation
  • Potential Start Date
  • Current Location
  • Have you held a formal Customer Support leadership role (e.g., Team Lead, Manager, Head of Customer Support))? choose one · optional
  • Website, blog, or portfolio: optional
  • Who referred you to this position? Enter their first and last name here. optional
  • Desired salary
  • What is your earliest start date?
  • Can you work weekends? choose one
  • What experience level do you have for this position? choose one · optional
  • How did you hear about this job? choose one · optional
  • Are you currently employed or working on any projects? choose one
  • If you are currently employed, what is your notice period? choose one · optional
  • Have you worked for Wing Assistant before? choose one
  • During what time of the day can you work? choose one
  • Wing Assistants are enrolled in a screen monitoring program for Quality Assurance purposes. Are you okay with this arrangement? choose one
  • Paste the link to the brief video introduction highlighting your experience and significant achievements. Failure to submit one will result to the disqualification of your application. written answer
  • Please upload a screenshot of your main internet download and upload speeds. You may use https://www.speedtest.net/ to test your connection. The screenshot should look as follows: https://imgur.com/BITfji6 upload
  • Please upload a screenshot of your backup internet download and upload speeds. You may use https://www.speedtest.net/ to test your connection. The screenshot should look as follows: https://imgur.com/BITfji6 upload
  • Please upload a screenshot of your computer specifications. The screenshot should look as follows: https://imgur.com/Rv1iOfL upload

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