HR Generalist I
Posted Updated 9
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Description
About the role:
The HR Generalist I is the first voice an SIS employee reaches human resources, benefits, and has any employment questions. The role resolves what it can on first contact, routes what it cannot, and documents every contact so that SIS understands what its workforce is asking for and how well it is being served.
In this role, your responsibilities will be:
- Answers employee contacts across phone, ticket, and email (45%), resolving benefits, verification, and general employment questions at first contact wherever possible.
- Documents every contact in the ticketing system (15%), including category, resolution, and time to close.
- Completes unemployment documents, employment and other as requested(15%).
- Escalates correctly (10%): distinguishes what belongs to the business partner, to payroll, to benefits, recruitment and to onboarding team, and hands off with context rather than a transfer.
- Supports coverage during open enrollment peaks (10%), including scheduled overtime as approved.
- Performs other related duties as assigned, consistent with the scope and level of this position (5%).