Genesis Sales Operations Expert
Posted Updated
Role Summary:
As Genesis Sales Operations Expert, you will support Genesis sales performance and deliver an exceptional customer journey through efficient vehicle ordering, allocation, stock management and delivery processes. Acting as a key interface between retailers, headquarters, logistics partners and internal stakeholders, you will help drive operational excellence, retailer performance and business growth.
We want you to:
- Prepare and maintain regular reports covering retail sales, wholesale, order bank, stock, registrations and deliveries
- Monitor sales performance against targets and identify trends, opportunities and risks
- Support sales forecasting and budget planning activities through accurate data analysis
- Develop ad hoc analyses to support management decision-making and business reviews
- Manage the end-to-end vehicle ordering process, ensuring order accuracy and timely execution
- Monitor order bank, production status, inbound pipeline and vehicle availability
- Coordinate vehicle allocation activities, balancing business priorities, retailer requirements and customer demand
- Support stock management strategies aimed at maximizing conversion opportunities
- Coordinate vehicle logistics and delivery planning to ensure a seamless customer handover process
- Provide guidance and support to retailers on ordering, allocation, stock availability, vehicle status and delivery planning
- Monitor retailer performance KPIs and support actions aimed at improving sales effectiveness and customer satisfaction
- Collaborate closely with Sales, Customer Experience, Finance, Marketing, Network Development, Logistics and HQ teams
- Support the implementation of new systems, tools and operational procedures while ensuring compliance with internal policies and reporting requirements
About you:
- Bachelor's degree in Business Administration, Economics, Engineering or a related discipline
- 5+ years of experience in Sales Operations, Dealer Support, Sales Administration or a related automotive function
- Automotive industry experience is strongly preferred; premium automotive experience is a plus
- Fluent Italian and English, both written and spoken
- Advanced proficiency in Microsoft Excel and reporting tools
- Strong analytical mindset, customer focus and stakeholder management skills
What we offer
- The opportunity to join a premium automotive brand in a dynamic and international environment
- Continuous training and professional development opportunities
- Competitive salary and benefits package, with a RAL starting from €37,000, depending on experience
- Flexible working hours and hybrid working policy
- Car lease mobility program
- Daily meal vouchers (ticket restaurant)
- Health insurance coverage
- Corporate wellness program