Genesys Cloud Architect in San Diego

Job Description

Title : Genesys Cloud Architect

Location : San Diego CA(Remote)

Key Responsibilities

• Architecture & Design: Design end-to-end contact center solutions on Genesys Cloud, ensuring high availability, global scalability, and fault tolerance.
• SCV & CRM Integration: Lead advanced integrations between Genesys Cloud and CRM environments, specifically Salesforce Service Cloud Voice (SCV), leveraging telephony toolkits, APIs, and event-driven architectures.
• AI & Automation: Implement AI-powered experience orchestration, bot integrations, and automated workflows to optimize customer interactions
• Technical Leadership: Guide software engineers, administrators, and IVR developers through complex deployments, code reviews, and Agile delivery ceremonies.
• Governance & Operations: Define platform governance, security compliance protocols, data actions, and best operational practices across regional business units.

Thanks & Regards

Mohd Rahbar (Technical Recruiter)

Raas Infotek Corporation.

262 Chapman Road, Suite 105A,

Newark, DE -19702

Phone: (302) 286-9886 Ext: 131

E-Mail: mohd.rahbar@raasinfotek.com| Website:

LinkedIn -rahbar-180a4725a