Genesys Cloud Engineer
Summary
Designs and deploys Genesys Cloud CX solutions, including IVR, routing, AI-driven workflows, and CRM integrations, for enterprise clients with hands-on architecture and implementation ownership.
We're looking for an experienced *Genesys Cloud CX Specialist* (5–7 years) with strong *vendor or system integrator background* to join our delivery team. This is a hands-on technical role focused on designing, configuring, and deploying real-world CX solutions across multiple business units.
You'll lead the architecture, build IVR and routing strategies, deploy conversational AI, and ensure seamless end-to-end implementation of enterprise-grade solutions.
What You'll Be Doing
- Designing end-to-end *Genesys Cloud CX architectures* (voice, digital, AI)
- Building enterprise-grade *IVR flows* using Architect
- Configuring *routing, queues, skills, and advanced logic*
- Deploying *AI Studio bots, AI Guides, Agent Assist, predictive routing*
- Supporting CRM & backend integrations using *APIs and webhooks*
- Leading UAT, go-live, and post-launch optimization
- Delivering rapid enhancements across multiple business units
What We're Looking For?
3–4 years *hands-on* with Genesys Cloud CX (within total 5–7 years experience)
Strong IVR, routing, and queues configuration experience
Real-world implementation of *AI Studio, conversational bots, AI Guides*
Experience working with *vendors / system integrators*
Ability to work independently & deliver under tight timelines
Solid troubleshooting and stakeholder communication skills
*Bonus points for:*
Genesys Cloud CX Certifications (Professional, Architect, Developer)
Why join us ?
- Work on cutting-edge Genesys Cloud CX programs
- Lead real implementations — not just advisory work
- Influence architecture, strategy, and CX transformation
- A dynamic environment with high ownership and impact