Genesys Cloud Project Engineer | WFH | Night Shift | Up to PHP210K

Salary: Php175k - Php210k, Day 1 HMO, Weekends Off

Architect Smarter Customer Experiences Across Global Enterprise Networks

Transform how global enterprises connect with customers through intelligent cloud technology. Join Emapta as a Genesys Cloud Project Engineer, architecting scalable contact center solutions, integrations, and automation that modernize customer experiences. Lead high-impact implementations, influence technology strategy, and build a long-term global career alongside Emapta's community of top 1% talent.

Your Enterprise CX Engineering Snapshot

• Employment Type: Full-time
• Shift: Night Shift | Weekends Off
• Work Setup: Work From Home
• Salary: PHP 175,000-PHP 210,000

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred but not required

Experience & Technical Expertise

• More than 5 to 8 years of experience implementing enterprise contact center solutions, including at least 4 years focused on Genesys Cloud
• Proven expertise in designing, developing, and supporting end-to-end Genesys Cloud contact center solutions
• Strong knowledge of VoIP, SIP, IVR, call routing, CRM integrations, and network infrastructure
• Proficiency in REST APIs and cloud testing tools such as Postman and Insomnia
• Proficiency in project management tools such as Wrike, Asana, or Microsoft Project
• Strong communication, leadership, and stakeholder management skills

Your Daily Tasks

Lead Engineer for Enterprise Genesys Cloud Projects

• Lead technical design workshops and discovery sessions to architect, configure, and implement Genesys Cloud contact center solutions
• Design and deploy advanced call flows, routing strategies, digital channels, integrations, and reporting frameworks

Integrations & Development

• Build and support integrations between Genesys Cloud and third-party platforms, including Salesforce, Microsoft Dynamics, and custom CRM systems, through REST APIs
• Configure and support Genesys Cloud capabilities, including Quality Management, Agent Scripts, reporting tools, and SCIM/SSO integrations with Azure AD and Okta
• Apply NLU and bot technologies, including Genesys Cloud Dialog Engine Bot and Google Dialogflow CX, to modernize and automate customer interactions

Complex Deployments

• Manage data migrations, multi-site rollouts, and system cutovers while ensuring projects meet schedule, scope, and budget requirements

Client Partnership

• Serve as a trusted technical advisor to enterprise clients and provide consultative guidance to optimize workflows and business processes through Genesys Cloud

Team Leadership & Knowledge Sharing

• Mentor implementation team members and contribute to the internal knowledge base to strengthen organizational expertise and delivery excellence

Deployment & Integration Oversight

• Lead technical teams through system configuration, testing, and integration with CRM, ERP, and other enterprise platforms
• Establish and enforce best practices, governance standards, and delivery methodologies across Genesys Cloud implementations

Solution Documentation

• Create and maintain detailed documentation for solution design, configuration, testing, migration, and cutover processes

Troubleshooting & Issue Resolution

• Provide hands-on troubleshooting support throughout implementations and escalate critical issues as needed to ensure successful outcomes

Continuous Learning & Certification

• Maintain current Genesys Cloud certifications, stay informed about product updates, and evaluate emerging technologies to strengthen solution expertise

About the Client

Our client is a U.S. technology advisory and managed services firm helping thousands of organizations optimize complex technology investments. They deliver strategy, implementation, and managed services across customer experience, AI, cloud, infrastructure, unified communications, cybersecurity, business applications, and mobility. Their expertise spans leading CX platforms, including Genesys, supporting enterprises through contact center modernization and ongoing management. By combining strategic advisory with technical execution, they help organizations improve performance, reduce technology risk, strengthen customer engagement, and build scalable digital environments for future growth.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!