Genesys CTI& IVR Production Support - W2 contract

Job Title : MSP Genesys CTI & IVR Production Support Location: Plano, Texas Duration: 12 months contract (Possibility of extension upto 24 months) W2 Contract MUST HAVE Genesys CTI & IVR Support Hands-on experience with Genesys Call Routing, IVR troubleshooting, and Genesys Voice Platform (GVP)/Genesys Cloud. Production Support & Incident Management Real-time troubleshooting, root cause analysis, incident triage, and production support in a high-availability environment. Telephony & Infrastruct…