Genesys IRD/ORS

Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel) Configuration management tools Experience in developing Routing workflows using Composer Experience in designing, developing, and debugging routing solutions using Genesys Orchestration Server, Genesys Rules Engine and URS Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components Ability to architect routing design and development for the customer Experience in t…