Genesys Technical Architect/Lead - Remote

Key Responsibilities Lead Genesys solution architecture, design, and implementation for complex contact center environments. Own end-to-end Genesys configuration , including routing, queues, IVR, user/agent setup, and integrations. Provide hands-on development and customization expertise for Genesys solutions. Design scalable integrations with CRM, telephony, APIs, databases, and enterprise applications . Translate business requirements into robust technical designs and implementation approache…