Genetec Administrator

KEY RESPONSIBILITIES

• Administer and maintain the Genetec Security Center platform across Access Control and Video Management modules, including user/cardholder management, schedules, access rules, camera configuration, and system health monitoring.

• Perform routine device maintenance, including applying server patches and OS updates to Security Center servers on a scheduled, tested cadence.

• Plan and execute firmware upgrades on access control controllers and IP cameras, validating compatibility and minimizing operational downtime.

• Lead planning and execution of Security Center software upgrades, including pre-upgrade testing, rollback planning, and post-upgrade validation.

• Write and maintain clear, repeatable procedures (SOPs/MOPs) for patching, firmware upgrades, platform upgrades, backup/recovery, and routine administration tasks.

• Monitor system health and performance, proactively identifying and remediating device, server, or connectivity issues before they impact operations.

• Manage user roles, permissions, and access levels within Security Center in accordance with Itron's security policies and least-privilege principles.

• Coordinate with Itron IT/network teams on server infrastructure, network connectivity, and integration points supporting the physical security environment.

• Support investigations by retrieving and exporting video and access control data in accordance with chain-of-custody procedures.

• Maintain accurate system documentation, including device inventories, network diagrams, upgrade logs, and change records.

• Participate in change management processes for all maintenance, patching, and upgrade activities, ensuring proper approvals and communication.

• Provide guidance and training to site personnel on day-to-day platform use as needed.

REQUIRED QUALIFICATIONS

• 3-5+ years of hands-on administration experience with Genetec Security Center, covering both Access Control and Video Management (Omnicast) modules.

• Demonstrated experience performing firmware upgrades on access control controllers (e.g., Synergis) and IP camera fleets.

• Experience with server patch management and routine device maintenance in a Windows Server environment.

• Track record of leading or supporting Security Center platform upgrades, including planning, testing, and rollback procedures.

• Strong technical writing skills, with the ability to produce clear, step-by-step procedures and documentation for a mixed technical/non-technical audience.

• Working knowledge of networking fundamentals (VLANs, firewalls, IP addressing) as they relate to physical security device deployments.

• Ability to work independently as an on-site resident resource, managing priorities across multiple sites in the NAM region.

• Strong communication and coordination skills for working across client IT, security, and facilities stakeholders.

NICE TO HAVE

• Genetec certification (GCA – Genetec Certified Associate or GSSP – Genetec Security Systems Professional).

• Experience supporting physical security operations in a manufacturing, utility, or industrial environment.

• Familiarity with adjacent VMS/access control platforms (e.g., Milestone, Lenel) or OT/IoT-connected device environments.

• Experience with change management tooling and ITSM processes (e.g., ServiceNow).