German Bilingual Tech Support
Salary: ₱90,000 – ₱95,000 per month
A German Bilingual Technical Support Representative (TSR) delivers technical assistance and customer service in both German and English via phone, chat, email, or ticketing systems.
Key Responsibilities
Technical Troubleshooting: Diagnose and resolve hardware, software, network, or account issues for German- and English-speaking customers.
Customer Interaction: Handle inbound/outbound calls, live chats, and ticketing queues with clarity, active listening, and technical expertise.
System Documentation: Accurately document customer issues, troubleshooting steps, and final resolutions in CRM tools (e.g., Salesforce, Zendesk).
Escalation & Follow-up: Escalate complex technical incidents to Tier 2/3 support while providing updates to end-users until resolution.
Process Compliance: Follow standard operating procedures (SOPs), privacy protocols (GDPR), and meet key performance indicators (KPIs) such as First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
Primary Requirements
Work Experience: Minimum of 1 year of professional experience in technical support, IT helpdesk, or customer service (preferably within a BPO/Call Center environment).
Language Proficiency:
Fluent in German (at least B2, C1, or C2 level) in speaking, reading, and writing.
Professional working proficiency in English.
Education: Senior High School graduate or Bachelor’s degree holder in Information Technology, Computer Science, Communications, or any related field.
Perks
Night Differential , Holiday Pay, Incentives, Spiff
HMO Benefits
Service Incentive Leave