Live & Work in Sofia, Bulgaria | German Customer Support Advisor | Growth & Bonuses

Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and vibrant capitals?

We are hiring German-speaking Customer Support Advisors to join an international team in Sofia, Bulgaria.

Location: Sofia, Bulgaria
Work Model: Office-based initially, Hybrid after 4 months (based on performance)
Language: German (C1+)
Role: Customer Support Advisor

What You'll Do

Support customers via inbound calls
Resolve customer inquiries and provide solutions
Assist with billing, products, and technical questions
Update customer information in internal systems
Escalate complex cases when required
Identify sales opportunities and contribute to customer satisfaction

Salary & Bonuses

Base Salary: €1,636.14 gross/month
Billing Skills Bonus: €102.25 gross/month
Training & Tenure Bonuses
Unlimited Sales Bonus (Top performers earn €1,000+ monthly)

Additional Benefits

Monthly meal vouchers
Private health insurance
Fully covered Multisport card
Paid training program (5 weeks)
Continuous learning and career development

Work Schedule

Rotating shifts between 09:00 – 22:00
Full-time and part-time options available (8h, 6h, 4h)

Career Growth

Excellent internal promotion opportunities into:
Team Leader
Trainer
Sales Coach
Subject Matter Expert (SME)

Why Sofia?

Affordable cost of living
International and multicultural environment
Modern lifestyle with excellent public transport
Close to mountains, nature, and outdoor activities
Easy travel access across Europe and the Balkans

Interested or know someone who might be a great fit? Feel free to apply.

14 openings across locations