German Customer Support Advisor - WFH in Portugal

RESPONSABILITIES:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels email, phone and chat
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support

REQUIREMENTS:

• Native or near native level of German
• Good level of English
• Availability to work from home in a quiet environment
• Previous experience dealing with public will be a plus