German Customer Support

German-Speaking Customer Experience Specialist

Work location: Greece
Work model: On-site or remote, exclusively from Greece
Language: German C1 / Native + English B2
Salary: €1,300–€1,400 gross/month
Start date: 1 December 2026.

About the role

Are you fluent in German and passionate about customer service and technology? Join an international customer experience team supporting customers of a renowned premium automotive brand. You will help customers with product-related questions, technical issues, digital services, accounts and other customer enquiries, delivering a professional and high-quality experience.

Your responsibilities

• Handle German-speaking customer enquiries via phone, email and chat.
• Provide technical assistance with products, devices, apps and digital services.
• Assist with account, billing, payment, order and delivery questions.
• Process refunds, cancellations, modifications and customer claims.
• Identify sales opportunities, including cross-selling, upselling and renewals in selected teams.
• Escalate complex cases to specialised teams.
• Document customer interactions accurately in CRM systems.
• Maintain high standards of quality and customer satisfaction.

What we offer

• €1,300–€1,400 gross monthly salary, depending on the team.
• Monthly productivity bonus of up to €250, depending on the team and targets.
• Transportation allowance of up to €100/month for eligible on-site roles, proportional to on-site days after training.
• Quarterly sales bonus of up to €900 gross in sales-focused teams, based on KPI achievement.
• In selected remote roles, a flight ticket home for every 6 months of completed tenure.
• Comprehensive training and an initial nesting period with experienced colleagues.
• Supportive team environment with team activities and events.
• Initial 8-month contract, with potential for extension.

Relocation support (if necessary)

• Flight ticket from within the EU.
• 2–4 weeks of hotel accommodation, depending on the project.
• Airport pickup.
• Assistance finding accommodation, with agency fees covered.
• Company apartments available for approximately €250–€300/month. Further details will be provided during the interview.

Requirements

• Native German or C1 proficiency.
• B2 English level.
• Customer-oriented mindset and problem-solving skills.

Visa sponsorship is not available.

Ready to take the next step in your international career? Apply now!