German English Customer Service Representative
Posted
We are currently looking for a Customer Service Representative to join an international team based in Lisbon, Portugal. This role is ideal for individuals who enjoy helping customers, solving problems, and delivering excellent service in a dynamic and multicultural environment.
As part of the team, you will support customers through various communication channels while ensuring a positive customer experience and maintaining high service standards.
What You Will Do
- Handle customer inquiries via phone, email, and chat in German and English
- Provide accurate and timely support to customers
- Assist with resolving service-related questions and concerns
- Escalate complex cases to the appropriate teams when necessary
- Maintain accurate records of customer interactions
- Contribute to a high standard of customer satisfaction
Requirements
- German language proficiency
- English language proficiency
- Currently based in Lisbon, Portugal
- Strong communication and problem-solving skills
- Customer-focused mindset and attention to detail
- Ability to work effectively in a structured environment
- Previous customer service experience is an advantage but not essential
What We Offer
- Competitive salary package
- Performance-based bonus system
- Structured training and onboarding
- Career development opportunities within an international environment
- Supportive and multicultural team culture
If you are interested in joining an international customer service team in Lisbon, we would be happy to hear from you.