German & English Customer Service Representative

Location: Sofia, Bulgaria

We are looking for a German & English Customer Service Representative to join an international team supporting a leading car rental service in Sofia, Bulgaria. In this role, you will assist customers with reservations, rental inquiries, booking modifications, and general support, ensuring a seamless customer experience from start to finish.

If you enjoy helping customers, solving problems, and working in a dynamic, service-oriented environment, this is an excellent opportunity to grow your career.

What You Will Do

• Provide customer support via phone, email, and chat for car rental services.
• Assist customers with new reservations, booking modifications, cancellations, and general rental inquiries.
• Provide information on vehicle availability, rental policies, pricing, insurance options, and additional services.
• Help resolve customer concerns related to bookings, pick-up and drop-off, billing, and rental agreements.
• Accurately document customer interactions using internal systems and CRM tools.
• Escalate complex cases to the appropriate departments when necessary.
• Deliver exceptional customer service while meeting quality and productivity targets.

Requirements

• German proficiency (C1 or higher).
• English proficiency (B2 or higher).
• Strong communication and customer service skills.
• Good computer literacy and the ability to work across multiple systems.
• Previous experience in customer service, travel, hospitality, or car rental services is an advantage but not required.
• Strong problem-solving skills and attention to detail.
• Willingness to relocate to Sofia, Bulgaria.
• Availability to work rotational shifts Monday to Saturday between 08:00 and 21:00.

What We Offer

• Competitive salary
• €1,500 gross relocation bonus (paid in two instalments)
• 21 days of company-provided accommodation upon arrival
• Assistance with finding long-term accommodation
• 3 weeks of comprehensive on-site training
• Career growth opportunities within an international organization
• Supportive and multicultural work environment

If you're looking to build your customer service career while supporting customers in the travel and mobility industry, we'd love to hear from you.