German Speaking Customer Advisor (Hybrid)

Location & Workplace: Bucharest, Romania (Hybrid: 3 days on-site near Eroii Revoluției / 2 days WFH)

Language Requirements: Fluent German (C1/C2) and Business English (B2+)

Compensation: 5,969 RON Total Net Guaranteed Monthly (5,569 RON Net Base + 400 RON Net Utility/Commute Allowance) + Pluxee Daily Meal Vouchers (25 RON/day) + Performance Bonuses & Sales Incentives

Job Title: German-Speaking Customer Support Representative

Schedule & Hours: Monday to Friday, 09:00 – 18:00

Contract Type: Permanent, Full-Time

Overview

We are actively seeking a client-centric professional equipped with fluent German language proficiency to reinforce our growing team in Bucharest. In this permanent, full-time role, you will serve as the principal point of contact for German-speaking users, managing inquiries efficiently while maintaining an exceptional standard of customer satisfaction during every interaction. In this vibrant environment, you will help global clients navigate innovative solutions while building a rewarding international career within a dynamic European capital.

Core Accountabilities

• Multichannel Support: Handle incoming user requests received via telephone calls, emails, and live text chats utilizing fluent, polished, and empathetic German.
• Issue Resolution: Diagnose customer difficulties rapidly to provide swift, tailored solutions during the initial point of contact to guarantee complete user satisfaction.
• Record Keeping: Maintain precise logs of all client communications, account modifications, and resolution steps within the corporate CRM platform with absolute accuracy.
• Team Collaboration: Coordinate smoothly with secondary technical support units and internal experts to resolve complex or escalated client tickets effectively.
• Service Enhancements: Recognize key user requirements to suggest relevant product capabilities and upgrades that deliver genuine value to clients.
• Knowledge Upgrades: Engage in continuous learning to stay thoroughly updated on evolving company policies, software applications, and product offerings.

Target Candidate Profile

Essential Qualifications:

• Languages: Advanced written and verbal German fluency (C1/C2 standard) to ensure flawless client communication, combined with professional business English (B2 level or higher) for internal collaboration and software navigation.
• Communication: Exceptional active listening skills, emotional intelligence, accompanied by clear, expressive, and empathetic communication abilities.
• Technical Aptitude: Practical background navigating Microsoft Office programs alongside the capacity to adapt rapidly and efficiently to proprietary digital tools.
• Mindset: Composed, customer-first, resilient, and analytical approach when troubleshooting intricate customer inquiries under pressure.
• Location: Ability to reliably commute to the physical office near Eroii Revoluției three days per week (Monday–Wednesday).

Onboarding & Training

• Duration: One week of comprehensive, structured introductory training starting from your first day.
• Schedule: Conducted Monday through Friday, operating daily from 10:00 to 17:00.
• Content: Led by experienced corporate instructors, featuring software platform walkthroughs, product knowledge modules, standard operational workflows, and practical role-playing exercises.

Compensation & Financial Perks

• Guaranteed Base Pay & Allowances: 5,969 RON total net guaranteed monthly earnings (composed of a 5,569 RON net monthly base salary + 400 RON net monthly stipend intended to offset home office utility bills and travel expenses).
• Meal Allowance: 25 RON credited for each active working day, distributed via a Pluxee benefit card for local dining.
• Performance & Sales Incentives: Regular financial payouts awarded for achieving target Customer Satisfaction (CSAT) scores and operational key performance indicators + additional commission earnings for successfully recommending product add-ons and service upgrades to clients.
• Overtime Premium: A 25% compensation increase applied to any officially authorized overtime work.

Additional Benefits

• Paid Vacation: Paid time off per calendar year to ensure a healthy work-life balance.
• Healthcare Coverage: Full private medical insurance provided through Medicover Clinique starting from day one.
• Convenient Location: Contemporary office facilities situated directly adjacent to major transit connections at Eroii Revoluției.
• Work-Life Balance: A predictable weekly timetable featuring structured collaborative office days alongside remote focus days.
• Career Growth: Transparent internal pathways for advancement into Quality Assurance (QA), Team Leadership, Corporate Training, or Account Management positions.