German Speaking Customer Advisor (Hybrid)

Salary: 5,569 RON net per month base + 400 RON net monthly stipend + meal allowance (25 RON/day) + performance bonuses

Job Title: German-Speaking Customer Support Representative

Location: Bucharest, Romania

Work Model: Hybrid (3 office days Mon–Wed / 2 WFH days Thu–Fri)

Hours: Monday to Friday, 09:00 – 18:00

Contract Type: Permanent, Full-Time

Languages Required: Fluent German (C1/C2) & Business English (B2+)

Overview

We are looking for a dynamic, client-centric professional equipped with fluent or native-level German proficiency to reinforce our growing team in Bucharest. In this permanent, full-time capacity, you will serve as the primary ambassador for German-speaking clients, resolving inquiries with professionalism and maintaining the highest standards of customer satisfaction. In this engaging role, you will help businesses deliver world-class client experiences while building a rewarding international career within a vibrant, modern office environment.

Core Accountabilities

Multichannel Support

• Provide prompt, effective resolutions for incoming client communications received via telephone, email, and live messaging in fluent German with empathy and precision.

Issue Resolution

• Quickly diagnose user challenges to deliver accurate, tailored first-contact solutions and ensure complete customer satisfaction.

Record Keeping

• Log detailed and precise records of customer interactions, account updates, and case summaries within our enterprise CRM platform with absolute accuracy.

Team Collaboration

• Coordinate smoothly with secondary support teams and technical specialists to clear complex, escalated tickets efficiently.

Service Enhancements

• Recognize underlying client needs to suggest valuable service extensions that boost overall satisfaction and account value.

Knowledge Upgrades

• Continually refresh your familiarity with company policies, product capabilities, and internal software tools through ongoing learning.

Target Candidate Profile

Essential Qualifications

• Languages: Native or C1–C2 level German fluency paired with professional working proficiency in English (B2 standard or higher) for internal communications.
• Communication: Outstanding active listening skills, clear verbal articulation, and refined written correspondence abilities.
• Technical Aptitude: Adept at using Microsoft Office applications and capable of mastering specialized corporate software quickly and efficiently.
• Mindset: Patient, empathetic, and analytical disposition when navigating challenging customer service interactions with diplomacy.
• Location: Able to commute to the Eroii Revoluției office location three days per week.

Onboarding & Training

• Duration: One week of intensive, structured initial training to ensure you are fully prepared for success.
• Schedule: Conducted Monday through Friday from 10:00 to 17:00.
• Content: Led by professional corporate trainers, covering support platforms, product mastery, internal workflows, and practical user simulations.

Compensation & Financial Perks

Base Pay & Allowances

• 5,569 RON net per month base salary + 400 RON net monthly stipend covering home office utility and transportation costs (Total Net Guaranteed: 5,969 RON/month).

Meal Allowance

• 25 RON per working day, distributed via a Pluxee card.

Performance & Sales Bonuses

• Regular financial incentives tied to CSAT performance, key operational targets, and successful service cross-sells.

Overtime Pay

• A 25% premium rate applied to approved extra working hours or weekend shifts.

Additional Benefits

Annual Leave

• 21 days of paid time off per calendar year.

Healthcare

• Full private medical insurance coverage provided through Medicover Clinique starting from day one.

Convenient Location

• Contemporary office facilities situated directly adjacent to major transit connections at Eroii Revoluției.

Work-Life Balance

• A predictable weekly timetable featuring structured collaborative office days alongside remote focus days.

Career Growth

• Transparent internal pathways for advancement into Quality Assurance, Team Leadership, Corporate Training, or Account Management positions.