German-Speaking Customer Experience Officer
The Role:
We are looking for a passionate and self-motivated professional to join our Customer Experience Team!
The main responsibilities of the position include:
- Deal with clients’ inquiries via live chat, email and telephone.
- Perform personal clientele analysis and taking actions as required.
- Handle client inquiries appropriately and ensuring that high level service is provided.
- Promote available products and services to clients.
- Develop and maintain excellent relationships with prospective and existing clients.
- Cooperate effectively with other departments as required.
- Contribute to team effort by achieving targeted results.
Main requirements:
- Degree in a business-related field.
- Client handling experience in the financial services sector is a definite plus.
- Fluent German speaker with excellent oral and written skills in English.
- Ability to multitask and maintain a high-level of organization.
- Outstanding communication and interpersonal skills.
- Excellent computer literacy.
- Valid work permit required.
Benefit from:
- Attractive remuneration package
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
- Let’s Connect – Intro Chat with Talent Acquisition
- Deep Dive – First Interview with Your Future Team
- Speak Your Strength – Language Proficiency Check
- Show Your Skills – Live Technical Session
All applications will be treated with strict confidentiality!