German-Speaking Customer Support – Diabetes Medical Devices - Fully Remote – Portugal
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RAQUEL AFONSO DA COSTA LEITE German-Speaking Customer Support – Diabetes Medical Devices - Fully Remote – Portugal
Description
Location: Fully remote – mainland Portugal
Languages: German C2 + English C1
Start date: 10 December 2026
Contract: 6 months, renewable
Job Description
We are currently recruiting German-speaking Customer Support Agents to join an international healthcare project focused on diabetes medical devices.
Our client is a global leader in diabetes technology, specialising in advanced insulin delivery systems designed to improve diabetes management and enhance patients’ quality of life.
This role combines customer service, technical assistance and patient support, requiring empathy, attention to detail and a strong commitment to patient safety.
Key Responsibilities
Provide customer care and technical assistance for diabetes medical devices and related accessories.
Support patients with product usage and troubleshooting.
Handle customer enquiries through multiple channels, including phone, email, chat and SMS.
Manage orders, renewals and related documentation.
Demonstrate empathy and professionalism when assisting patients in sensitive situations.
Follow established procedures and protocols to ensure quality, safety and regulatory compliance.
Requirements
Native or fluent-level German, both spoken and written (C2) + Advanced English proficiency (C1).
Must already be residing in mainland Portugal
A reliable fibre-optic internet connection at home is mandatory.
Excellent communication, active listening and problem-solving skills.
Strong organisational skills and the ability to manage priorities.
Ability to learn and retain large amounts of information.
Resilience and the ability to handle sensitive situations and work under pressure.
Availability to work rotating shifts, Monday to Sunday, within a 24/7 operational schedule, with two rotating days off.
Willingness to occasionally cover night shifts from 22:00 to 07:00.
Previous experience in customer service, technical support, healthcare or medical devices is an advantage. Knowledge of diabetes is also a plus.
Salary and Benefits
Salary package:
Base salary: €1,100 gross × 14 months, or €1,283 gross × 12 months.
Fixed complexity bonus: €300 gross per month, paid over 11 months per year. This bonus is guaranteed and is not performance-based.
Meal allowance: €7.63 per working day, paid via a meal card.
Additional benefits:
Health insurance available from day one, with a monthly employee contribution initially; free of charge after six months.
Training provided for the role 2-3 weeks duration paid since day 1
How to Apply
Are you fluent in German and English, passionate about helping people and interested in working in healthcare technology?
Send us your updated CV to be considered for this opportunity to ---@---
Join an international project where your work can make a meaningful difference in patients’ lives.
GDPR Consent Notice
By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your information will be processed confidentially and used solely for assessing your suitability for current recruitment processes. If your application is unsuccessful, your data will be retained only for the period permitted by applicable law unless you provide consent to be considered for future career opportunities.
Languages: German C2 + English C1
Start date: 10 December 2026
Contract: 6 months, renewable
Job Description
We are currently recruiting German-speaking Customer Support Agents to join an international healthcare project focused on diabetes medical devices.
Our client is a global leader in diabetes technology, specialising in advanced insulin delivery systems designed to improve diabetes management and enhance patients’ quality of life.
This role combines customer service, technical assistance and patient support, requiring empathy, attention to detail and a strong commitment to patient safety.
Key Responsibilities
Provide customer care and technical assistance for diabetes medical devices and related accessories.
Support patients with product usage and troubleshooting.
Handle customer enquiries through multiple channels, including phone, email, chat and SMS.
Manage orders, renewals and related documentation.
Demonstrate empathy and professionalism when assisting patients in sensitive situations.
Follow established procedures and protocols to ensure quality, safety and regulatory compliance.
Requirements
Native or fluent-level German, both spoken and written (C2) + Advanced English proficiency (C1).
Must already be residing in mainland Portugal
A reliable fibre-optic internet connection at home is mandatory.
Excellent communication, active listening and problem-solving skills.
Strong organisational skills and the ability to manage priorities.
Ability to learn and retain large amounts of information.
Resilience and the ability to handle sensitive situations and work under pressure.
Availability to work rotating shifts, Monday to Sunday, within a 24/7 operational schedule, with two rotating days off.
Willingness to occasionally cover night shifts from 22:00 to 07:00.
Previous experience in customer service, technical support, healthcare or medical devices is an advantage. Knowledge of diabetes is also a plus.
Salary and Benefits
Salary package:
Base salary: €1,100 gross × 14 months, or €1,283 gross × 12 months.
Fixed complexity bonus: €300 gross per month, paid over 11 months per year. This bonus is guaranteed and is not performance-based.
Meal allowance: €7.63 per working day, paid via a meal card.
Additional benefits:
Health insurance available from day one, with a monthly employee contribution initially; free of charge after six months.
Training provided for the role 2-3 weeks duration paid since day 1
How to Apply
Are you fluent in German and English, passionate about helping people and interested in working in healthcare technology?
Send us your updated CV to be considered for this opportunity to ---@---
Join an international project where your work can make a meaningful difference in patients’ lives.
GDPR Consent Notice
By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your information will be processed confidentially and used solely for assessing your suitability for current recruitment processes. If your application is unsuccessful, your data will be retained only for the period permitted by applicable law unless you provide consent to be considered for future career opportunities.