German speaking Customer Support, e-commerce (no calls) - Katowice

Reference: COPO

Click here to read more about moving to Poland.

*You need a European passport to apply*

We offer

• Performance bonuses
• Relocation from abroad: Transportation coverage (flight booking, train, bus, or fuel reimbursement) up to 500 EUR, hotel booking (14 nights + breakfast)
  • Relocation within Poland: Transportation coverage (flight booking, train, bus or fuel reimbursement) up to 250 EUR
    Hotel booking (14 nights + breakfast)
• Real Estate Agency fee coverage up to 500 EUR
• Work in nice offices in the centre of Katowice
• Benefit package: LuxMed private medical care, MyBenefit cafeteria, life insurance
• Fully paid training
• Development opportunities (high chance to grow internally, such as team leader, quarterly)
• Multisport card
• Support with relocation
• Earn extra money on rotating shifts: 10:00-22:00, flexible schedule, occasional weekends (2 days per week available for pick-up)

The job

In this customer support role you will be interacting with customers ONLY via email and chat - no calls are included. Some of your daily tasks include:

• Handling chats and mails from customers regarding payment issues, service issues, cancellations, and other product related inquries
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training to ensure customer satisfaction
• Communicating with customers in a friendly and professional manner

Your qualifications

💭 You speak and write German fluently (C1 or strong B2) and you understand English.

🎓 Experience in customer care is an advantage.

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong written communication skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.