German-Speaking IT Service Desk Specialist 2 days ago

German-Speaking IT Service Desk Specialist 📍 Manila, Philippines

| 💼 Full-Time | 🕒

24/7 Rotational Shifts Job Summary We are looking for a

German-speaking IT Service Desk Specialist to provide first-line technical support to end users. The role requires strong

German and English communication skills , technical troubleshooting abilities, and excellent customer service. Key Responsibilities

Provide Level 1 IT support via phone, email, chat, and ticketing systems.

Troubleshoot Windows OS, MS Office/M365, VPN, network connectivity, printers, passwords, and account access. Log, track, and resolve incidents using

ServiceNow, Remedy, Jira, or other ITSM tools. Communicate effectively with users in German and English.

Follow ITIL processes and agreed SLAs. Initiate and drive Major Incidents

when required. Escalate unresolved issues to L2/L3 teams. Maintain accurate ticket documentation and knowledge-base articles.

Deliver a high level of customer satisfaction and professionalism. Required Skills Fluent German – spoken and written (Mandatory).

Good command of English. 2+ years

of IT Service Desk or Technical Support experience. Working knowledge of Windows 10/11, MS Office/M365, Outlook, and Active Directory.

Strong communication, troubleshooting, and problem-solving skills. Willingness to work 24/7 rotational shifts.

Preferred ITIL Foundation certification. Experience supporting international/European customers.

Knowledge of AnyDesk, TeamViewer, SCCM or similar remote support tools.

Experience with M365, Azure AD, and Exchange Online