German-Speaking Solutions Consultant/Sofia,Bulgaria
Summary
On-site German-speaking customer support (Solutions Consultant) role in Sofia, Bulgaria: handling phone, email, and chat inquiries about accounts, payments, and digital services, documenting interactions and escalating complex cases. Requires German C1 and English B2, working rotational shifts Mon-Sun 09:00-22:00 for €1,500 gross/month with relocation support.
German-Speaking Solutions Consultant
Location: Sofia, Bulgaria
We are currently hiring German-Speaking Solutions Consultants to join an international team in Sofia, Bulgaria. This is an excellent opportunity to build your career in customer support while working in a multicultural environment with comprehensive relocation support.
What You Will Do
- Provide customer support via phone, email, and chat.
- Assist customers with account, payment, and digital service inquiries.
- Resolve non-technical troubleshooting issues across digital products and services.
- Accurately document customer interactions using internal systems.
- Escalate complex cases when required while delivering an excellent customer experience.
Requirements
- German communication skills (C1 or higher) required.
- Good English communication skills (B2 or higher) required.
- Strong communication and problem-solving skills.
- Good computer skills and attention to detail.
- Previous customer service experience is an advantage but not mandatory.
- Willingness to work on-site in Sofia, Bulgaria.
- Available to work rotational shifts Monday–Sunday between 09:00 and 22:00.
What We Offer
- Gross salary: €1,500 per month
- €1,500 gross relocation bonus (paid in two instalments)
- 21 days of company-provided accommodation upon arrival.
- Assistance with finding long-term accommodation.
- Comprehensive 3-week on-site training.
- Career development opportunities within an international company.
- Supportive and multicultural work environment.
If you are looking to build your career in an international environment, we'd love to hear from you.