German speaking Technical Support Analyst
Why this role is a great next step
- Hybrid working model – only 1–2 days per week in the office
- Work on real technical challenges, not just repetitive tasks
- Grow your skills in support, incident handling, escalation, and IT operations
- Be part of a supportive international team
- Help shape processes in a fast-growing service centre
- Enjoy a modern office in the heart of Sofia and a healthy work-life balance
What you’ll do
- Support users via phone and ticketing systems
- Troubleshoot technical issues and provide timely solutions
- Manage and update support tickets accurately
- Monitor recurring issues and escalate when needed
- Help maintain service quality, KPIs, and SLAs
- Support major incidents and contribute to reporting
- Collaborate with teammates and help guide junior colleagues
What we’re looking for
- German and English at B2 level or higher
- At least 2 years of experience in Customer Support / Service Desk / Help Desk
- Good knowledge of Windows, MS Office, VPN, antivirus, and internet applications
- Experience with tools like ServiceNow, JIRA, BMC Remedy, or similar is a plus
- A proactive, service-minded, and tech-curious personality
- Strong communication, problem-solving, and teamwork skills
Bring your language skills, technical mindset, and motivation to learn — and grow with us at KOSTAL.
Why KOSTAL
KOSTAL is a family-owned German company with more than 100 years of history and around 20,000 employees worldwide. At our Sofia office, you’ll find the energy of a growing team, the stability of a global organization, and the chance to build a meaningful career.
- Flexible working model with the option to work remotely, while also connecting in person when needed — supporting a healthy work-life balance
- Modern, sustainable office in Sofia, with parking and secure bicycle storage
- Join a supportive, diverse, and highly skilled team where collaboration and knowledge-sharing are part of everyday work
- Enjoy the opportunity to make a real impact by helping build new processes from the ground up and actively shaping BSC operations
- Be part of a values-driven culture that is down-to-earth, appreciative, inspiring, and innovative