German-Speaking Technical Support Analyst
Interested in Smart Homes and Green Energy?
As a Technical Support Analyst, you’ll be on the front line helping German-speaking customers get the most out of their devices. This isn’t just about answering calls — it’s about problem-solving, educating, and leaving each customer feeling genuinely supported.
Location: Budapest/Debrecen
Work Mode: Onsite, hybrid after probation
Working Hours: 8:30 – 17:30
Employment type: Full-time, 40 hours / week
What You’ll Be Doing
As a Technical Support Analyst, you’ll be on the front line helping German-speaking customers get the most out of their devices. This isn’t just about answering calls — it’s about problem-solving, educating, and leaving each customer feeling genuinely supported.
Location: Budapest/Debrecen
Work Mode: Onsite, hybrid after probation
Working Hours: 8:30 – 17:30
Employment type: Full-time, 40 hours / week
What You’ll Be Doing
- Respond to customer inquiries via phone, chat, and email with professionalism and clarity
- Troubleshoot and resolve hardware/software issues
- Escalate unresolved issues to internal teams following structured processes
- Take full ownership of the customer journey — from first question to full resolution
- Maintain accurate case logs and comply with data security and privacy policies
- Communicate effectively with colleagues and contribute to a positive team environment
- Strong communication skills in German (C1) and English (B2)
- A customer-focused mindset — you stay calm, helpful, and solutions-oriented
- Confidence working with tech
- Basic familiarity with Microsoft Office and common troubleshooting tools
- Ability to stay organized and handle multiple conversations with care and clarity
- Previous BPO, customer support, or helpdesk experience is a big plus
- Genuinely interested in green energy and smart devices
- Curious and proactive — you investigate, not just answer
- Someone who brings empathy to every conversation
- Comfortable working in a structured, process-driven environment
- Work with a top-tier global brand in a high-growth industry
- Private health insurance package
- Competitive salary and cafeteria benefit package
- Paid training to fully onboard you with the tools and tech
- A stable, full-time position in a modern office
- A fun, multicultural team where your ideas and input matter
- Real development opportunities inside a growing European support hub
- Medical assistance
- Shower
- Corporate events
- Bicycle storage
- Parking
- Free coffee, soft drinks