German-Speaking Technical Support & Customer Experience Specialist – Greece

Are you fluent in German and ready for a new career opportunity? Join an international customer experience team supporting well-known global brands across technology, telecommunications, digital services and premium consumer products!

Position Details

• Locations: Athens or Thessaloniki, Greece
• Work Model: On-site or remote, depending on the position
• Languages: German (native-level or C1) and English (B2 or higher)
• Schedule: Monday to Friday, with occasional weekend shifts depending on the team
• Working Hours: Fixed day shifts or rotating shifts
• Contract: 8 months, with potential for extension

Your Responsibilities

• Assist German-speaking customers via phone, email and chat.
• Troubleshoot technical issues related to products, apps and digital services.
• Support customers with accounts, billing, payments and orders.
• Handle complaints, refunds, cancellations and other customer requests.
• Provide professional, empathetic and solution-oriented customer service.
• Document customer interactions and collaborate with specialised teams when needed.

What We're Looking For

• Native-level or C1 German proficiency.
• Good English communication skills (B2 or higher).
• Strong communication, multitasking and problem-solving skills.
• Good computer skills and the ability to work with multiple systems.
• A customer-focused mindset and willingness to learn.

Previous experience in customer service, technical support or sales is an advantage, but not required for every position.

What You Can Expect

• Comprehensive training and onboarding.
• An international and supportive working environment.
• Opportunities to develop technical and customer service skills.
• Potential career progression into specialised support or sales-focused roles.
• Relocation support for eligible positions.

Interested in this opportunity?

Send your CV to betul.kapkapci@cbtalents.org.

Please include your current location and whether you prefer an on-site or remote position.

Know someone who speaks German? Feel free to share this opportunity with them!