German Technical Support Agent (Level 1 or 1.5) (KH_104622)
Main responsibilities, tasks:
- Provide IT support for end users via phone, email, and ticketing systems.
- Level 1: Resolve common IT issues (password resets, access requests, basic troubleshooting) and escalate complex cases to higher support tiers.
- Level 1.5: Provide advanced application and infrastructure support, mentor Level 1 team members, and contribute to service improvement.
- Own tickets end-to-end, ensuring accurate documentation and clear user communication until resolution.
Required skills:
- Fluent German language skills and intermediate English proficiency.
- Minimum high school diploma
- Level 1: Interest in IT and willingness to learn; previous IT experience is not required. Fresh graduates are welcome to apply!
- Level 1.5: Minimum 1 year of IT technical support experience.
- Strong customer service mindset with excellent communication and problem-solving skills.
What our partner can offer:
- Competitive salary package with bonuses
- Attractive cafeteria benefits
- Language learning opportunites
- Professional development opportunities and career growth within IT
- Different working models are available
- Home office opportunities depend on the project