GERMAN Technical Support for Tech Company - on-site in Lisbon - MON to FRI - Start: immediate
Posted
Isadora Lima - Talent Acquisition Specialist GERMAN Technical Support for Tech Company - on-site in Lisbon - MON to FRI - Start: immediate
Description
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We are partnering with a leading international customer experience provider to recruit German or Flemish-speaking Customer Care Specialists for a technology company specializing in information management, document hardware, and software solutions.
The project is 100% on-site, in Lisbon, Portugal (close to Sete Rios station).
In this role, you will provide technical assistance to German-speaking customers, helping them resolve technical issues, troubleshoot problems, and ensure a high-quality customer experience.
This opportunity is ideal for native German speakers with previous technical support experience, strong problem-solving abilities, and excellent communication skills. The position is based in Sete Rios, Lisbon, with the possibility of hybrid work after six months.
Start dates: immediate (mandatory)
Location: close to Sete Rios station, Lisbon (hybrid after 6 months - based on performance and attendance)
Working hours:
- full-time: 40h week (9h shifts: 8h + 1h for break); 5 days a week;
- 2 days off per week: Saturdays and Sundays
- rotating shifts: from Monday to Friday; between 7 AM and 5 PM
Your Role
- Provide professional technical support to German-speaking customers
- Identify, diagnose, and troubleshoot technical issues efficiently
- Guide customers through technical solutions and problem-resolution procedures
- Handle customer enquiries with professionalism, patience, and empathy
- Investigate technical problems and provide clear, accurate instructions
- Escalate complex technical issues to the appropriate teams when necessary
- Maintain high standards of customer satisfaction and service quality
- Collaborate with colleagues to ensure efficient problem resolution and continuous service improvement
Your Qualifications:
- Native/C2 German (mandatory)
- English B2/C1 or above (mandatory)
- Previous professional experience in Technical Support (mandatory)
- Strong technical troubleshooting and problem-solving skills
- Excellent communication and interpersonal abilities
- Customer-oriented mindset with a proactive approach to resolving issues
- Ability to explain technical information clearly and effectively
- Good organisational skills and attention to detail
- Ability to work independently and collaborate within a team
- Immediate availability to start working
- Availability to work in Lisbon, Portugal
The Offer:
- Full-time position in Lisbon, Portugal
- Base salary (before taxes): 1,450 € per month x 14; or 1,691.66 € x 12
- Language Bonus (fixed): 150 € per month
- Performance Bonus (variable): up to 100 €
- Meal allowance (net value in a prepaid meal card): 7 € per working day (approximately 154 € per month)
- Health insurance
- Opportunity to work within the international automotive and after-sales industry
- Professional training and ongoing support
- International and multicultural working environment
- Career development opportunities within a global organization
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We are partnering with a leading international customer experience provider to recruit German or Flemish-speaking Customer Care Specialists for a technology company specializing in information management, document hardware, and software solutions.
The project is 100% on-site, in Lisbon, Portugal (close to Sete Rios station).
In this role, you will provide technical assistance to German-speaking customers, helping them resolve technical issues, troubleshoot problems, and ensure a high-quality customer experience.
This opportunity is ideal for native German speakers with previous technical support experience, strong problem-solving abilities, and excellent communication skills. The position is based in Sete Rios, Lisbon, with the possibility of hybrid work after six months.
Start dates: immediate (mandatory)
Location: close to Sete Rios station, Lisbon (hybrid after 6 months - based on performance and attendance)
Working hours:
- full-time: 40h week (9h shifts: 8h + 1h for break); 5 days a week;
- 2 days off per week: Saturdays and Sundays
- rotating shifts: from Monday to Friday; between 7 AM and 5 PM
Your Role
- Provide professional technical support to German-speaking customers
- Identify, diagnose, and troubleshoot technical issues efficiently
- Guide customers through technical solutions and problem-resolution procedures
- Handle customer enquiries with professionalism, patience, and empathy
- Investigate technical problems and provide clear, accurate instructions
- Escalate complex technical issues to the appropriate teams when necessary
- Maintain high standards of customer satisfaction and service quality
- Collaborate with colleagues to ensure efficient problem resolution and continuous service improvement
Your Qualifications:
- Native/C2 German (mandatory)
- English B2/C1 or above (mandatory)
- Previous professional experience in Technical Support (mandatory)
- Strong technical troubleshooting and problem-solving skills
- Excellent communication and interpersonal abilities
- Customer-oriented mindset with a proactive approach to resolving issues
- Ability to explain technical information clearly and effectively
- Good organisational skills and attention to detail
- Ability to work independently and collaborate within a team
- Immediate availability to start working
- Availability to work in Lisbon, Portugal
The Offer:
- Full-time position in Lisbon, Portugal
- Base salary (before taxes): 1,450 € per month x 14; or 1,691.66 € x 12
- Language Bonus (fixed): 150 € per month
- Performance Bonus (variable): up to 100 €
- Meal allowance (net value in a prepaid meal card): 7 € per working day (approximately 154 € per month)
- Health insurance
- Opportunity to work within the international automotive and after-sales industry
- Professional training and ongoing support
- International and multicultural working environment
- Career development opportunities within a global organization