Giám đốc Phát triển và Chăm sóc khách hàng định chế

1. Organize and manage the activities of subordinate employees:

• Develop plans and implement business targets.
• Assist the Head of Department/Head of Division in organizing and development activities to achieve business targets.
• Monitor and manage the marketing and consulting of customers using ACBS products (services) and related products; receive and resolve customer complaints and inquiries.
• Organize cross-selling of products (services) within the assigned scope.
• Organize promotion programs and customer care activities.
• Participate in providing feedback and suggestions for the development and improvement of services, regulations, and related business processes.

2. Train and guide subordinate employees:

• Guide new employees in business operations and skills.
• Assist subordinate employees in dealing with important customers.
• Support subordinate employees in handling customer complaints and inquiries.
• Assist the Head of Department/Head of Division in managing, evaluating, and developing employees within the division.

3. Prepare work reports as required by regulations and authorities:

• Monitor, evaluate, and report on the implementation of the department's plans.
• Prepare reports as required by regulations and authorities.
• Perform other tasks as assigned by the Head of Department.

• Education: Bachelor's degree, Professional expertise: Securities, finance, banking, business
• administration, accounting-auditing, or related fields.
• 2-3 years of experience working as a business development and
• customer service specialist.
• Specialized certificates in securities.
• Knowledgeable about the stock market, investment brokerage
• consulting, and customer relationship management.
• Updated knowledge of socio-economic conditions and relevant legal
• regulations.
• Foreign language: English – Proficient.