Gift Shop Sales Associate /Guest Service Agent Seasonal

TITLE: Gift Shop Sales Clerk

DEPARTMENT: Gift Shop

1. SUMMARY:

The main function of the Little America Hotel Gift Shop Sales Clerk is to provide professional and knowledgeable customer service to all Gift Shop patrons.

1. TASKS:

The tasks that are essential to perform the functions of this position are:

• Assist customers by offering information about merchandise and be prepared to answer questions about the Hotel and the community.
• Acquire as much information as possible about all aspects of the shop’s products, hotel services, and features of the community.
• Using the utmost customer services skills and up-selling techniques, aggressively and professionally seek sales.
• Accurately complete any sales transactions by “ringing” the sale into the cash register, in strict accordance with Hotel Gift Shop procedures, and verbally counting change correctly back to the customer.
• Maintain adequate supplies and displays of merchandise for sale.
• Be alert for shoplifters.
• Promptly communicate any problems to the appropriate supervisor.
• Maintain cleanliness of Gift Shop by vacuuming, dusting, and wiping displays and fixtures as needed, using a vacuum cleaner, dust rags, feather dusters, and glass and other cleaners.
• Other duties as assigned.

1. PHYSICAL DEMANDS:

• Ability to ascend or descend rung ladder safely and with agility and maintain body equilibrium to prevent falling from precarious situations.
• Ability to extend arm(s) in any direction.
• Ability to be subject to substantial repetitive motions of the body or its parts.
• Ability to raise substantial objects from a lower to a higher position or move objects horizontally from position to position.
• Ability to express and exchange ideas verbally.